App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
Scan the QR code to get started.
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
LED lights up white: | Everything ok |
LED flashes whiteand red in alternation: |
The device is receiving configurations from Swisscom If the LED is still flashing after 10 minutes: connect the Internet-Box to a computer with an Ethernet cable and access the swisscom.ch/start website. Once you have completed registration, you can proceed with installation (step 8) on the front page. |
LED flashes white: |
The Internet-Box is being updated and will then reboot. |
LED flashes red: | No connection to the Internet Check whether the DSL cable is correctly inserted. |
LED lights up red: | Error message Switch the Internet-Box off and back on again. Wait until the LED lights up white again. |
LED lights up blue: | Faulty Internet-Box Please contact Swisscom to exchange it. Note: During initial installation, the LED will go blue temporarily. Wait 10 minutes until the installation process is complete. |
In My Swisscom, you can change your WLAN access data, configure Internet blocking for devices and see an overview of all connected devices.
Discover the electrical energy consumption of your Internet-Box here:
Check out these tips and discover how to save energy:
Your router’s firmware will update automatically as soon as a new version is available. If you do not want to wait for the automatic update, you can download and install firmware manually.
Once you have set it up, save your Internet-Box configuration. After replacing the router, you will then be able to restore your settings (e.g. device names). To do this, go to web portal > Internet-Box > Save configuration and choose whether to save it online in My Swisscom or locally as a file on the device.
If your home is connected to the fibre-optic network, you will usually have a fibre optic socket. This shows the OTO number or OTO ID – a sequence of numbers and letters for identification.
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