Swisscom Login: one access for everything

Access to Swisscom services

Your Swisscom Login gives you access to all Swisscom services:

My Swisscom(opens in new tab)      blue TV(opens in new tab)      myCloud(opens in new tab)      Webmail(opens in new tab)      Community(opens in new tab)

My Swisscom
blue TV
myCloud
Webmail
Community

I’ve forgotten my Swisscom Login. What can I do?

Forgotten your user name:

  1. Click on “Forgotten your user name?” when you log in.(opens in new tab) 
  2. Click on “Forgotten your user name?” again.

Forgotten your password:

  1. Click on “Forgotten your password?” when you log in(opens in new tab). 
  2. Enter your user name. 
  3. In the next step click on “Forgotten your password?”

Where can I change my user name and password?

Why does my Swisscom Login not work in my e-mail programme?

The Swisscom Login gives you access to Webmail(opens in new tab). To access your Bluewin e-mails on your mobile phone or your computer in a programme such as Outlook, you will need your Bluewin e-mail address (as the user name) and a separate Bluewin e-mail password. You can find this password inMy Swisscom(opens in new tab).

Set up Bluewin e-mail on your device

Why can't I find my products in My Swisscom?

You may have created several Swisscom logins for your Swisscom products, such as blue TV, Bluewin e-mail or mobile subscriptions. This can mean you see different products on each Swisscom Login.

Protection and security

Why do I have to enter a security code when logging in?

We want to make sure your data is not misused, which is why the system requires 2-factor authentication (2FA) in some cases. You may have to enter an SMS code or a confirmation with a mobile ID alongside your user name and password when you log in to keep your data twice as safe.

Activate 2FA for free(opens in new tab)

When does the system need a security code?

To ensure that your Swisscom login is not misused, our system processes a variety of information. If there is a risk that a third party may have acquired your login details, the system will ask for your identification code (Terms and conditions of use).

The system may require 2-factor authentication (2FA) in the following cases:

  1. Sensitive data or call forwarding 
  2. Unusual login attempts and/or frequently changing logins within a short period of time 
  3. Login from an unknown devices, suspicious IP address or with a VPN connection

What is the activation code and where do I enter it?

If you want to view confidential data such as your bills or itemised records, you must identify yourself once. Instructions:

  1. Order an activation code. 
  2. You will receive the activation code by post after about three days. 
  3. Log in to My Swisscom(opens in new tab). If you are still logged in: log out briefly and log back in. 
  4. Enter the activation code when you log in. 
  5. You can now access the confidential information.

I don’t have a mobile phone; are there alternative options for authentication?

No. For security reasons, two-factor authentication only works with a mobile number.

Can I store family members’ numbers for two-factor authentication?

No. The Swisscom Login is your personal login and can only be linked with one mobile number. So you cannot enter multiple numbers for two-factor authentication.

I have lost my mobile phone. What can I do?

Unfortunately, you cannot authenticate yourself without your mobile phone. Contact us. We will be happy to help you.

I have a foreign mobile number. Can I set up two-factor authentication?

You can use two-factor authentication with most foreign numbers, but you cannot set it up yourself. Contact us. We will be happy to help you.

Business Customers can find further help on the My Swisscom Business help page.

SwisscomLogin for business customers

How can I use the Swisscom Login for business customers?

The Swisscom Login also lets business customers access their Swisscom services. With an administrator login, you can enter logins for new employees and distribute authorisations.

What are the authorisations?

How can I create a login for new employees?

  1. Log in to My Swisscom with the administrator login.
  2. Create a new login under "My company" ​ "Employees" ​ "Add employee" and define the user name and authorisations.

My Swisscom Business

Business Customers can find further help on the My Swisscom Business help page.

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Supplementary contents

Help from the Swisscom Community

Know more together: Our community with over 10,000 active users will be happy to support you.

To the community(opens in new tab)