Data protection at Swisscom 

Examples: 

• Connection data is processed in all countries in which you use Swisscom telecommunications services as well as in countries in which your conversation partners are located.  
• Data exchanged over the Internet may be transferred abroad even if both the sender and the recipient are located in Switzerland. 
  
• The data processed in order to provide Swisscom offers may be stored on the servers of advertising service providers abroad (e.g. in the USA) and processed there for designing our marketing campaigns. 
  
• Calls to our hotline may be processed by support service providers abroad (e.g. in Kosovo). In the process, their employees will be given access to your data if necessary. 
• DevOps Centers that are part of the Swisscom Group may view applications containing contact details and other information about you when providing development and operational services from the Netherlands and Latvia. 
• To ensure efficient operation, applications can be operated on cloud platforms. Under certain circumstances, cloud providers may obtain access to your data from abroad, subject to the application of foreign law. 
  

Examples: 

• To comply with our financial reporting and retention obligations, e.g. we generally keep your invoices for 10 years even after your payment. 
• To comply with our obligations under the Federal Act on the Surveillance of Postal and Telecommunications Traffic (SPTA), we retain your connection data for six months. Following your termination of the contract, we will retain your master and contract data for two years in order to make it easier for you to resume the customer relationship and to inform you of new offers. 
• If there are still outstanding claims, or if misuse is suspected, we will retain your orders, notices of termination or instructions to us even after the termination of the agreements for as long as necessary to enforce legal claims. 
• If certain data cannot be separated from other data, it will remain stored until the entire data record is deleted (e.g. by overwriting backup copies). 
  
• Usage data is retained for the period relevant to the intended product development (e.g. two years in the case of TV services)  
• Voice recordings containing personal information about you are retained for as long as necessary to provide the service, to improve and further develop the speech and intent recognition system, but for no more than five years. 
  
• Photographs that we take of you with your consent in our shops are deleted at the end of the day on which you visited our shop.

• encrypting and pseudonymising certain data. 
• creating backups. 
• logging accesses and implementing technical access restrictions. 
• issuing binding data processing instructions to our employees. 
• undertaking protection and confidentiality agreements with our service providers as well as the corresponding controls.  
  

• offers from Swisscom 
• processing of your data for product development, improvement and research purposes  
• processing your data for the purpose of analysing flows of people 
  

• the right to information regarding the data processed about you 
• the right to deletion of your data 
• the right to correction of your data 
• the right to the disclosure of certain data 
  

• the right to information regarding the data processed about you 
• the right to deletion of your data 
• the right to correction of your data