Paying your Swisscom bill

Paying your bill

eBill

With eBill, your Swisscom bill appears directly in your e-banking account, where you can check and pay the bill at the touch of a button.

Find out more about eBill

Credit card or TWINT

As soon as you receive a new Swisscom bill, you can pay it with your credit card (VISA/MasterCard) or TWINT.

  1. Log in to My Swisscom(opens in new tab). 
  2. Select the outstanding bill. Select “Pay online”. 
  3. Choose whether to pay by credit card or TWINT. 
  4. Follow the instructions.

E-banking

As soon as you receive a new Swisscom bill, you can pay it via E-banking, like other bills.

The account details are on your bill. You can also find them in My Swisscom(opens in new tab) at any time.

Direct debit

Direct debit is an instruction from you to your bank, authorising the automatic payment of Swisscom bills when they fall due. Once set up, no further action is required on your part. The process is the same with PostFinance.

Set up direct debit(opens in new tab)

No My Swisscom login? Go to direct debit form

Note that it can take up to 4 weeks for your bank or PostFinance to set up a direct debit. Once your direct debit is active, this will be indicated on your bill.

Swisscom Shop or post office (subject to a charge)

Visit a Swisscom Shop or post office(opens in new tab) and pay your Swisscom bill in person.

The following charges apply for this option:

  • Swisscom Shop: CHF 6.90per bill
  • Post office: CHF 3.90 per bill

You can change your payment method in My Swisscom(opens in new tab). See the video for full details.

Extending the payment period

You can extend the payment period for an outstanding Swisscom bill or pay the bill in instalments if you owe 100.– or more. If you are eligible to benefit from these payment options, they will be offered to you in My Swisscom.

Change payment period(opens in new tab)

Unpaid bill

If you fail to pay your Swisscom bill on time despite a reminder, we will suspend your Swisscom services. A service reactivation charge of CHF 40.– will apply in each case.

Activating Swisscom services

  1. Log in to My Swisscom(opens in new tab). 
  2. Pay your outstanding bills. The fastest way to pay is by credit card or TWINT. Alternatively, you can make a promise to pay or arrange payment in instalments. This is only possible if these options are offered to you in My Swisscom. 
  3. You will have full access to your services again within two hours of payment (by credit card or TWINT).

If your mobile phone fails to reconnect to the Swisscom network despite the service reactivation, turn the phone off briefly and back on again.

FAQs

What are the Swisscom account details (IBAN and billing address)?

IBAN: CH81 0900 0000 8769 3077 7
SWIFT/BIC: POFICHBEXXX

Payee:
Swisscom (Schweiz) AG
Alte Tiefenaustrasse 6
CH-3050 Bern

Important: Always quote the bill number or your telephone number in the payment reference line.

How do I cancel paper billing?

  1. Log in to My Swisscom(opens in new tab). 
  2. Go to “Bills”. 
  3. Change your billing preferences under “Settings”  “Invoicing”.

How can I arrange for somebody else to pay my Swisscom bill online?

  1. Log in to My Swisscom(opens in new tab). 
  2. Go to “My profile”. 
  3. Under “Manage permissions”, define who can access your bill. 
  4. The named person will then receive an e-mail link to accept the permission.

You decide whether the named person can only see the bill or can also see the itemised statement.

Why are the e-mailed Swisscom bills not sent as PDFs?

Swisscom does not e-mail bills in PDF format for security reasons.

Would you like to be e-mailed your bill in PDF format anyway?

Adjust in My Swisscom(opens in new tab)

I can’t find my bill. What can I do?

You can view your bills at any time in My Swisscom(opens in new tab).

No suitable answer found?

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