SMS to 444

On this page:
SMS to 444: check your bill or subscription type, select or change your subscription, check your customer number and add supplementary services.

Checking your bill

If you want to check how high your current bill is, send an SMS with the keyword BILL to 444.

See example

I would like to check my bill regularly

 

Keyword
 Descritption
INVOICE
 Check bill once
START INVOICE DAY
 Check bill daily
START INVOICE WEEK
 Check bill weekly
START INVOICE MONTH
 Check bill monthly

I would like to know how often my bill is queried or stop this query

 

Keyword
 Description
STATUS INVOICE
 What regular bill queries have I subscribed to?
STOP INVOICE
 I no longer require regular bill queries.

This services is available to residential customers. Business customers require the appropriate authorisation from the business owner.

Your bill online

All your data and bill details are available online.

Go to My Swisscom (Customer Center)(opens in new tab)

Subscription & inclusive units

If you want to know the number of remaining units in your subscription or option, check if you have the right subscription or if you can extend it, send an SMS with the following keywords to 444.

See example

 

Keyword
 Description
STATUS
 Number of included units, such as roaming days or SMS, remaining balance from data options
CHECK
 Check your current subscription and whether it still meets your needs.
CUSTOMER NUMBER
 Check your Swisscom customer number.
TEST
 Check your Swisscom services like TV, Internet, telephone and e-mail on your mobile phone
or computer
LOGIN Request a new Swisscom Login password
COWORKING Code request for free hours of coworking office space (only for inOne SME mobile XL customers)

Change your subscription

If you want to change your subscription, send an appropriate SMS with the relevant keyword to 444:

blue Mobile Abos

Keyword  Description 
BLUEMOBILEL  To order a blue Mobile L subscription 
BLUEMOBILEM 
 To order a blue Mobile M subscription 
BLUEMOBILES  To order a blue Mobile S subscription 

Additional packages for blue Mobile S oder M

Keyword  Description 
START CP  To order the Connect Pack  
STOP CP  The Connect pack renews automatically.
You will need to stop it if you no longer want it. 
START INC  To order the International Pack 
STOP INC  The International Pack renews automatically.
You will need to stop it if you no longer want it 

Additional packages for blue Mobile S, M oder L

Keyword  Description 
START ICP To order the Intercontinental Pack
STOP ICP  The Intercontinental Pack renews automatically.
You will need to stop it if you no longer want it 

Other Abos

Keyword  Description 
PREMIUM  To order an inOne mobile premium subscription 
BASICMOBILEXS To order an basicmobilexs subscription 
BASICMOBILES
 To order a basicmobiles subscription 
BASICMOBILEM To order a basicmobilem subscription 

Mobile subscriptions for everyone under 30

Keyword  Description 
BLUEMOBILEL  To order a blue Mobile L subscription 
BLUEMOBILEM  To order a blue Mobile M subscription 
BLUEMOBILES  To order a blue Mobile S subscription 
BLUEKIDSMOBILE To order a bluekidsmobile subscription 
BLUEKIDSWATCH To order a blue Kids Watch subscription 

This service is only available for residential customers. Business customers can change subscriptions on My Swisscom.  

 Prepaid

If you want to change your prepaid send the keyword to 444.

I want to check my balance

You can check your current balance or the remaining volume of a data package at cockpit.swisscom.ch(opens in new tab) or by sending an SMS to 444.

Keyword Description
STATUS
 Current balance, remaining balance of data options,
number of units included, such as roaming days or SMS

I want to redeem a prepaid voucher

You can redeem prepaid vouchers by sending an SMS to 444 or at cockpit.swisscom.ch(opens in new tab).

Keyword Description
VOUCHER plus the 14-digit voucher code
(e.g. VOUCHER 12345678912345)
 Top up/redeem prepaid vouchers
for your own number
VOUCHER plus the 14-digit voucher code 
mobile number you want to top up
(e.g. VOUCHER 12345678912345   0791234567)
 Top up/redeem prepaid vouchers
for another mobile number (not your own)

I would like to switch to an Prepaid Plus or subscribe to a data package or combi product

Keyword Description
START FLAT7
 7 days’ unlimited surfing, calls and SMS/MMS in Switzerland.
START FLAT30
 30 days’ unlimited surfing, calls and SMS/MMS in Switzerland.
START FLAT90
 90 days’ unlimited surfing, calls and SMS/MMS in Switzerland.
START PREPAID PLUS
START PREPAID PLUS
 Activate Prepaid Plus
DATA 500 MB
START DATA 500MB
DATA500 MB
START DATA500MB
 500 MB data package​
DATA 2 GB
START DATA 2GB
DATA2 GB
START DATA2GB
 2 GB data package
DATA 5 GB
START DATA 5GB
START DATA5GB
 5 GB data package​
START DATASPEEDPLUS
 The one-day 24h Speed+ (5GB) package meets the unique need for
a large data volume​and high speed for a single day.

I would like to use or deactivate the advance service

If you have run out of credit on your Prepaid, but you really need your mobile, Swisscom will give you a CHF 5.– advance. Simply send the word ADVANCE to 444. This service costs 50 centimes which will be deducted from your credit the next time you top up.

Keyword Description
ADVANCE
 Get a 5-franc advance

I would like to activate or modify Prepaid Kids

 

Keyword Description
START KIDS
 Prepaid Kids is available to all children aged 7 to 18.
It allows your child to make free calls to 5 Swisscom numbers, to
use 500 MB of data and to send unlimited SMS. Requirement:
inOne mobile prepaid.
STOP KIDS
 Deactivate Prepaid Kids
START SPONSOR
“Child’s mobile phone number” “Amount” 
(e.g. START SPONSOR 0791234567 20)		 Activate the monthly sponsorship or change the monthly
sponsor credit

Sponsorship is only possible from parents to their underage child.
STOP SPONSOR
“Child’s mobile phone number”		 Deactivate the monthly sponsorship

Sponsorship is only possible from parents to their underage child.
PAYMENT
“Child’s mobile phone number” “Amount”
 One-off credit (minimum CHF 5.–)
CHECK SPONSOR Details about the activated sponsor

I would like to be notified of my current balance after each chargeable activity

● To activate notifications, text: START CALLINFO to 444

● To stop notifications, text: STOP CALLINFO to 444

Abroad

Find out more about roaming for using your mobile phone abroad.

 

Keyword
 Description
START ICP
STOP ICP		 I would like to start/stop using the Intercontinental pack.
START INC
STOP INC		 I would like to start/stop using the International Calls pack.

I want to activate or deactivate the SMS information service on current roaming tariffs in the country I am visiting

 

Keyword
 Description
START RSMS
STOP RSMS		 The SMS information service provides details of current roaming tariffs.

Cost control abroad

The Swisscom Cockpit(opens in new tab) gives you complete control over your costs and lets you easily add data packages when using the Internet abroad.

Availability (COMBOX® etc.)

 

Keyword
 Description
START VVM
STOP VVM		 Activate/deactivate Visual Voicemail for iPhone
COMBOX
 Request COMBOX® password(opens in new tab)
START NOTIFICATION
STOP NOTIFICATION
 Activate/deactivate SMS availability notification
START INFO
STOP INFO		 Activate/deactivate SMS function for missed calls
START BLIP
STOP BLIP
 Activate/deactivate blip for a calls to another network

No suitable answer found?

Supplementary contents

Help from the Swisscom Community

Know more together: Our community with over 10,000 active users will be happy to support you.

To the community(opens in new tab)