Roaming: using mobile phones abroad

Before you travel

Before travelling abroad, you must define a roaming cost limit in the Swisscom Cockpit under ‘Costs’.

Check what is included in your subscription for using your mobile phone abroad. For additional data, minutes or SMS, purchase a roaming package.

Before travelling abroad, you must define a roaming cost limit in the Swisscom Cockpit under ‘Costs’.

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Check what is included in your subscription for using your mobile phone abroad. For additional data, minutes or SMS, purchase a roaming package.

Activating roaming

To activate or deactivate data roaming on your device while travelling, refer to your device instructions.

Checking costs

The Swisscom Cockpit keeps you up to date on your roaming costs and remaining credit when you are abroad. Access to Cockpit is always free of charge.

Open the Swisscom Cockpit(opens in new tab)

Making calls while travelling

If you want to make calls while travelling,

  • Set a roaming cost limit in the Swisscom Cockpit(opens in new tab) before you depart
  • Include the country code (not necessary for emergency numbers) 
  • Deactivate(opens in new tab) the block on calls from Switzerland to other countries 
  • For short-dial and value-added service numbers: Include the country code and delete the first ‘0’ in the number. Swisscom hotline number example: +41 800 800 800 Note that you can also call 0800 800 800 free of charge when abroad. Roaming fees may apply, depending on provider or subscription, as charges apply for setting up the call.

With VoLTE roaming, you can make calls in countries without a 2G or 3G network. To find out whether your device supports VoLTE when travelling, check in the Swisscom Cockpit(opens in new tab).

FAQs

For which countries are services included in my subscription?

You can see the Internet, telephony and SMS credit included in your subscription in the Swisscom Cockpit(opens in new tab) or on the tariff overview.

Roaming tariffs for private individuals

Roaming tariffs for SMEs

Are roaming costs incurred in the Swiss border region?

Near the Swiss border, your device may connect to a foreign telecommunications service provider and incur roaming costs.

If you spend a lot of time close to the border, we recommend switching to a subscription with roaming credit. Alternatively, you can disable roaming in your mobile phone settings.

What happens when I reach the roaming cost limit?

You will receive an SMS shortly before you reach the roaming cost limit. Once you reach this limit, you will no longer be able to make or receive calls or SMS or use mobile Internet. You can adjust your limits in the Swisscom Cockpit(opens in new tab).

Additional support

Follow these tips to avoid issues with using your mobile phone while travelling.

Learn more about roaming and respecting the privacy of others with your holiday snaps.

No suitable answer found?

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