We have updated our Bluewin e-mail products and modernised Webmail. The migration is automated and will take place at some point in the coming weeks. You cannot influence the time of the migration.
We will inform all customers with an existing Bluewin E-Mail basic or pro about the changes by e-mail.
The new Webmail product offers many optimised features. However, for technical reasons and as a result of new security and data protection requirements, there are also certain limitations and some features that are no longer available. For other features, you will need to take action in order to use them again for all e-mail accounts.
You can now use the account manager to access your separate e-mail accounts (different e-mail addresses). To do this, go to the Profile button in the top right and select the account you want.
You still need your Swisscom Login to access Webmail. This is the same whether you are accessing Bluewin e-mail via an e-mail program or an app on your PC or smartphone. You can use your login details and password.
With Bluewin E-Mail basic and advanced, you can now set up your e-mail on your smartphone with Exchange so that your e-mails, calendar, contacts and tasks are synchronised with the e-mail program.
All customers with Bluewin E-Mail basic will receive the chargeable subscription free for 3 months. You can switch to the free subscription, Bluewin E-Mail light, in My Swisscom.
Anyone using just one e-mail address and less than 90% of the 1 GB of storage at the time of the migration will automatically switch to the free subscription Bluewin E-Mail light at the end of the 3 months. No action is required on your part.
You will find all the details about your Bluewin e-mail subscription in My Swisscom.
How to show and free up your storage space:
You can change your Bluewin e-mail subscription and adjust your e-mail account settings in My Swisscom.
You can switch to the free subscription, Bluewin e-mail light, at any time in My Swisscom. Changes will take effect from the next billing date.
When you switch to a lower subscription, you will continue to have access to your primary e-mail account. Additional e-mail accounts will be suspended and will be deleted after 180 days.
As you will have less inclusive storage space, you may have to delete e-mails you have sent or received. Otherwise, you will no longer be able to send or receive e-mails.
If you have more than one e-mail address, you can define your primary e-mail address in My Swisscom.
E-mail accounts will be permanently deleted 180 days after suspension. Until then, you will find a list of your accounts in My Swisscom, from where they can be restored. To do this, simply set the address in question as your primary e-mail account or switch to a higher subscription.
If you cancel your Bluewin subscription, all your e-mail addresses, including e-mails, calendar entries and contacts, will be permanently deleted with immediate effect and you will no longer have access to your inbox.
You can only cancel your Bluewin E-Mail basic or advanced subscription if you switch to a Bluewin E-Mail light subscription first and delete your primary e-mail account.
Share your questions in the Swisscom Community and let other customers and experts advise you.
If you require help to set up Bluewin e-mail on your e-mail program, the professionals at My Service are there for you (paid service).
Know more together: Our community with over 10,000 active users will be happy to support you.