Setting up and using a new smartphone

Yay, your new phone is here! We’ll help you move everything over.

Transfer data to your new mobile

Save passwords

Create a backup

Transfer your eSIM profile

Pass on your old phone

Get started with your new phone

Easily change products, passwords and billing online.

Set up Bluewin E-Mail

Setting up COMBOX®

Using your mobile phone abroad

All step-by-step instructions

FAQs

Will all my apps be on the new phone after the switch?

How do I transfer my banking app to a new phone?

Additional support

The users in the Swisscom Community will be happy to assist.

The professionals from My Service will be happy to help (subject to charges). 

Swisscom Campus will help you feel more confident about using your smartphone.