Yay, your new phone is here! We’ll help you move everything over.
Make sure you know the user names and passwords for your apps and accounts (Google account, Apple ID, password manager, etc.). This is especially important if you use face/touch ID or two-factor authentication and do not usually have to enter a password when logging in. Also ensure that your SIM PIN is to hand.
Back up your old phone, including your photos, apps and other content. Your device manufacturer provides information on how the backup works for your phone.
If you have an eSIM instead of a SIM card, transfer the eSIM profile to your new phone.
Before you gift, sell(opens in new tab) or donate your old smartphone, delete all personal data from the phone.
Easily change products, passwords and billing online.
Nowadays, setting up a new mobile phone couldn’t be easier. The data and settings of modern smartphones are stored in the cloud and transferred from there to the new device. You can therefore get all applications up and running in no time.
However, there are exceptions, such as banking, gaming or messenger apps. Not all of these will be transferred automatically.
Transferring your banking app to your new phone may be slightly more complicated than other apps. Check with your bank on how best to prepare for the switch.
The users in the Swisscom Community will be happy to assist.
The professionals from My Service will be happy to help (subject to charges).
Swisscom Campus will help you feel more confident about using your smartphone.