Ordering and activating an eSIM

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Find out how to order and activate your Swisscom eSIM or switch from a SIM card to an eSIM.

Benefits of an eSIM

With the eSIM (an “embedded” or integrated SIM), the SIM is integrated in the device, so you no longer need a physical SIM card. We load the subscription and phone number information directly onto the device via the eSIM profile.

  • Secure: the eSIM cannot be stolen or broken.
  • No waiting: you don't need to collect the eSIM and it is quick to activate.
  • Environmentally friendly: the eSIM does not produce any plastic waste.
  • Multiple numbers: you can store multiple eSIM profiles on your device.

Find eSIM-compatible devices

More about eSIMs (opens in new tab)

Setting up an eSIM

Ordering and setting up an eSIM

  1. When you order your Mobile subscription, select the eSIM option for SIM type.
  2. As soon as your Mobile subscription goes live, you can find your eSIM profile as a QR code in My Swisscom(opens in new tab). 
  3. Scan the QR code with your smartphone camera. You need to be connected to the Internet for this.

For an iPhone, you install your eSIM directly in the My Swisscom app without using the QR code.

If you are changing provider, you will receive the QR code as soon as your new Swisscom subscription is activated. Make sure that your device is connected to the Internet on the day of the transfer.

Changing from a SIM card to eSIM

With an Apple and Samsung mobile, you can easily change to eSIM in the device settings. This deactivates your old SIM and activates the new eSIM.

  • Apple: Settings ​ Mobile data​ select relevant SIM ​ Convert to eSIM From iOS13, the iPhone must be connected to WLAN
    Apple instructions (opens in new tab)
  • Samsung: Settings​ Connections​ SIM manager ​ select relevant SIM (e.g. SIM 1) ​ Convert to eSIM - SIM card is in SIM card slot 1.
    - From Android 13 with OneUI 5.1.1 (check software version: Settings > About phone > Software information)
    Samsung instructions
    (opens in new tab)
  • With all other devices or if you no longer have your device, order a new eSIM in My Swisscom.
    Go to instructions

eSIM for an additional device

Order and activate an additional eSIM with Multi Device for your additional device (e.g. smartwatch)

Go to instructions

Transferring the eSIM is easy

To transfer the eSIM profile from your old to your new mobile phone:

Important eSIM information

Activating the SIM PIN

Activating a new Mobile ID

One-time valid QR code for activation

Order a replacement eSIM (eSIM deleted)

Frequently Asked Questions

What will the eSIM cost?

What do I have to do if I want to pass on my device?

Which mobile phones work with an eSIM?

How does WhatsApp work with the eSIM or dual SIM function?

How do I use the dual SIM function with an eSIM?

No suitable answer found?

Supplementary contents

Help from the Swisscom Community

Know more together: Our community with over 10,000 active users will be happy to support you.

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