Blocking a SIM

Block your SIM online in My Swisscom.

Turn on call forwarding so that your contacts can still reach you.

Block your SIM online in My Swisscom.

Turn on call forwarding so that your contacts can still reach you.

Stolen mobile? Report the theft to the police and give your IMEI number(opens in new tab).

Ordering a new SIM (free online)

Order a replacement SIM free of charge online.

You will receive your new SIM card within 2 days. You can activate and use a new eSIM immediately.

Do you want to convert your existing SIM card into an eSIM? Your eSIM will be ready to use straight after ordering – no need to wait.

Setting up and activating a new SIM

FAQs

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Help from the Swisscom Community

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