Blocking and replacing a SIM

Blocking a SIM

Block your SIM online in My Swisscom.

Turn on call forwarding so that your contacts can still reach you.

Block your SIM online in My Swisscom.

Turn on call forwarding so that your contacts can still reach you.

Stolen mobile? Report the theft to the police and give your IMEI number(opens in new tab).

Ordering a new SIM (free online)

Order a replacement SIM free of charge online.

You will receive your new SIM card within 2 days. You can activate and use a new eSIM immediately.

Do you want to convert your existing SIM card into an eSIM? Your eSIM will be ready to use straight after ordering – no need to wait.

Go to instructions

Setting up and activating a new SIM

Activating a SIM card

  1. Insert the new SIM card into your device’s SIM slot. 
  2. Your SIM card will be activated automatically after insertion. If nothing happens, you can activate the SIM card in My Swisscom.(opens in new tab)
  3. Restart your device.

Activating an eSIM

  1. Immediately after ordering, you will receive further instructions on how to set up your new eSIM. Make sure that the eSIM device is connected to the Internet. 
  2. Your eSIM will be activated automatically after set-up. If nothing happens, you can activate the eSIM in My Swisscom(opens in new tab). 
  3. Restart your device.

FAQs

How much does a new SIM cost?

We add the CHF 40.– activation charge for a new SIM card to your mobile bill. There is no activation charge if you order online. We provide you with an eSIM free of charge.

How do I order another SIM for additional devices such as a smartwatch?

If you need additional SIM cards or an eSIM for additional devices, you can order these via Multi Device.

Will Swisscom deliver a replacement SIM to an address abroad?

We only deliver SIM cards abroad in emergencies and by arrangement. We recommend switching to an eSIM, which you can order even while abroad and activate in My Swisscom(opens in new tab).

How do I switch from a SIM card to an eSIM?

No suitable answer found?

Supplementary contents

Help from the Swisscom Community

Know more together: Our community with over 10,000 active users will be happy to support you.

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