For some repairs, we have to reset your device to the factory settings, which deletes all your data. You should therefore back up all data before sending your device for repair.
If you encounter technical problems or have difficulty backing up your data, our experts at My Service (premium service) can assist you.
If you want to switch to a new router or a new TV-Box, order a new Internet or TV-Box. You can return our old box free of charge.
Check on the network coverage map how good mobile phone reception is at your location.
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