Mobile phone repair and box replacement

Getting your mobile phone or another device repaired

Mobile phones, tablets or accessories

  1. Take your broken device to your nearest Swisscom Shop. Back up all data beforehand
  2. We’ll send it in for you.
  3. Our certified partners will check the damage and repair the broken device using original manufacturer parts. 
  4. While the repairs are underway, we’ll give you a free replacement device.
  5. We’ll notify you as soon as your device has been repaired and is ready to collect. You’ll receive a six-month guarantee on the repair.

Laptops or notebooks

You can have HP and Microsoft devices repaired directly by the manufacturer. Please contact their support team to arrange this.

HP-Support(opens in new tab)

Microsoft-Support(opens in new tab)

For some repairs, we have to reset your device to the factory settings, which deletes all your data. You should therefore back up all data before sending your device for repair.

If you encounter technical problems or have difficulty backing up your data, our experts at My Service (premium service) can assist you.

Replacing your Internet or TV-Box

If you want to switch to a new router or a new TV-Box, order a new Internet or TV-Box. You can return our old box free of charge.

How to send devices back

More help

Battery discharges quickly

Device will not charge

Device will not switch on

Update software

App problems

Other instructions

Check on the network coverage map how good mobile phone reception is at your location.

No suitable answer found?

Supplementary contents

Help from the Swisscom Community

Know more together: Our community with over 10,000 active users will be happy to support you.

To the community(opens in new tab)