Paying your Swisscom bill

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With eBill, TWINT, e-banking, direct debit, credit card or via counter/shop: Learn more about possible payment methods, deadline extension and unblocking.

Payment options

With eBill, you no longer receive your invoices by post or e-mail, but instead directly via e-banking, where you can check the bill and authorise payment at the touch of a button.

Note: The Paysafecard payment method cannot be used.

Pay bill later / extend payment period

In My Swisscom(opens in new tab), you can extend your payment period or pay your bill in instalments free of charge.

When you extend the payment deadline, you can choose a new payment date up to a specified maximum date. Instalment payments can be arranged if the total amount outstanding is 100.– or over. Different instalment amounts can be chosen depending on the amount you owe.

If you are not offered a payment period extension or instalment payments in My Swisscom, this option is not available to you. In this case, please pay your outstanding invoice immediately using a credit card or Twint.

Unblock services

The fastest way to unblock your services is by paying your outstanding invoices immediately in My Swisscom using a credit card or Twint.

You can also make a promise to pay or arrange instalment payments provided that these options are offered to you in My Swisscom.

You will be charged CHF 40.– to have your services unblocked. It can take up to 2 hours for your network access to be restored. If your mobile phone fails to work after being unblocked, switch it off briefly to allow it to log back into the network. Note that you may need to enter your SIM PIN when switching on the phone.

If you do not honour the promise to pay or the instalment payments required to unblock your services, your connection will be blocked again.

FAQs

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