Contact us. We will ensure that you do not incur unexpected charges or delays.
Please note: You can suspend your mobile subscription for up to 12 months. Find out more
Suspend your mobile subscription for between 2 and 12 months. While your subscription is on hold, you will not pay any subscription charges. You can end the suspension at any time in My Swisscom.
You cannot suspend fixed network, TV and Internet subscriptions.
If your mobile subscription’s minimum contract period has ended, you can cancel your contract with a 60-day notice period and switch to a Prepaid deal.
If you are a business customer, you need to transfer to a residential contract first, before you can switch to Prepaid.
You can take your existing phone number to a new provider (number porting). Contact us before taking out a subscription with a new provider. We will take care of your cancellation and ensure that you don’t incur unexpected charges, expenses or delays.
If you cancel your mobile subscription outside the notice period or within the 12-month minimum contract period, we will bill you for the remaining monthly charges. Contact us to avoid incurring additional charges.
We make it as quick and easy as possible for your to either cancel or transfer the existing contract.
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