Cancelling or suspending a subscription

If your mobile subscription’s minimum contract period has ended, you can cancel your contract with a 60-day notice period and switch to a Prepaid deal.

Contact Swisscom

If you are a business customer, you need to transfer to a residential contract first, before you can switch to Prepaid.

You can take your existing phone number to a new provider (number porting). Contact us before taking out a subscription with a new provider. We will take care of your cancellation and ensure that you don’t incur unexpected charges, expenses or delays.

Contact for residential customers

Contact for business customers

If you cancel your mobile subscription outside the notice period or within the 12-month minimum contract period, we will bill you for the remaining monthly charges. Contact us to avoid incurring additional charges.

Contact Swisscom

We make it as quick and easy as possible for your to either cancel or transfer the existing contract.

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