Contact for issues and complaints

How to contact us: Select your issue and get in touch with us through the hotline, by chat or by text message.

1. My request

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2. My product

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3. Contact us

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​We will call you. Now or at a time to suit you.

Arrange a callback

Would you prefer to call us?
0800 055 055 (longer waiting time)

Phone repair

Faults with your device? You can have your smartphone repaired in the Swisscom Shop or at one of our repair centres.

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​We will call you. Now or at a time to suit you.

Arrange a callback

Would you prefer to call us?
0800 055 055 (longer waiting time)

Resolve Internet faults

You will find information about your Internet connection and technical support in My Swisscom Business.

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​We will call you. Now or at a time to suit you.

Arrange a callback

Would you prefer to call us?
0800 055 055 (longer waiting time)

Resolve TV faults

You will find information about your TV connection and technical support in My Swisscom Business.

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​We will call you. Now or at a time to suit you.

Arrange a callback

Would you prefer to call us?
0800 055 055 (longer waiting time)

Resolve fixed network faults

You will find information about your fixed network connection and technical support in My Swisscom Business.

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We will call you. Now or at a time to suit you.

Arrange a callback

Would you prefer to call us?
0800 055 055 (longer waiting time)

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​We will call you. Now or at a time to suit you.

Arrange a callback

Would you prefer to call us?
0800 055 055 (longer waiting time)

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​We will call you. Now or at a time to suit you.

Arrange a callback

Change your address

Change your address online and we’ll waive the CHF 43.– activation fee.

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​We will call you. Now or at a time to suit you.

Arrange a callback

Contact form

Notify us about porting your number in a few easy steps online.

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​We will call you. Now or at a time to suit you.

Arrange a callback

Contact form

File a certificate of authority for individuals in your company who are not authorised signatories.

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​We will call you. Now or at a time to suit you.

Arrange a callback

Contact form

You may use the following form to send us your query.

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​We will call you. Now or at a time to suit you.

Arrange a callback

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We will sit down with you to prepare a quotation to meet the needs of your SME.

Arrange an appointment

inOne SME

Flexibly combine Internet, service, fixed network and TV and create the right package for your SME.

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​We will call you. Now or at a time to suit you.

Arrange a callback

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We will sit down with you to prepare a quotation to meet the needs of your SME.

Arrange an appointment

Mobile subscriptions and devices

Discover our mobile subscriptions, smartphones, tablets and other mobile devices

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​We will call you. Now or at a time to suit you.

Arrange a callback

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We will sit down with you to prepare a quotation to meet the needs of your SME.

Arrange an appointment

Business Internet

Compare our Internet subscriptions and check the speed available at your location.

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​We will call you. Now or at a time to suit you.

Arrange a callback

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We will sit down with you to prepare a quotation to meet the needs of your SME.

Arrange an appointment

blue TV and blue TV Public

Find the right TV packages for you and your customers.

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​We will call you. Now or at a time to suit you.

Arrange a callback

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We will sit down with you to prepare a quotation to meet the needs of your SME.

Arrange an appointment

Subscriptions and telephones

Discover our fixed network offers: subscriptions, HD phones and a range of accessories.

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​We will call you. Now or at a time to suit you.

Arrange a callback

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We will sit down with you to prepare a quotation to meet the needs of your SME.

Arrange an appointment

IT and Cloud Services

Discover the ideal IT infrastructure, cloud solution and security solutions for your business.

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We will call you. Now or at a time to suit you.

Arrange a callback

Our SME expert is there for you

We will sit down with you to prepare a quotation to meet the needs of your SME.

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​We will call you. Now or at a time to suit you.

Arrange a callback

​

We will sit down with you to prepare a quotation to meet the needs of your SME.

Arrange an appointment

inOne SME

Flexibly combine Internet, service, fixed network and TV and create the right package for your SME.

​

​We will call you. Now or at a time to suit you.

Arrange a callback

​

We will sit down with you to prepare a quotation to meet the needs of your SME.

Arrange an appointment

Mobile subscriptions and devices

Discover our mobile subscriptions, smartphones, tablets and other mobile devices.

​

​We will call you. Now or at a time to suit you.

Arrange a callback

​

We will sit down with you to prepare a quotation to meet the needs of your SME.

Arrange an appointment

Business Internet

Compare our Internet subscriptions and check the speed available at your location.

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​We will call you. Now or at a time to suit you.

Arrange a callback

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We will sit down with you to prepare a quotation to meet the needs of your SME.

Arrange an appointment

blue TV and blue TV Public

Find the right TV packages for you and your customers.

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​We will call you. Now or at a time to suit you.

Arrange a callback

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We will sit down with you to prepare a quotation to meet the needs of your SME.

Arrange an appointment

Subscriptions and telephones

Discover our fixed network offers: subscriptions, HD phones and a range of accessories.

​

​We will call you. Now or at a time to suit you.

Arrange a callback

​

We will sit down with you to prepare a quotation to meet the needs of your SME.

Arrange an appointment

IT and Cloud Services

Discover the ideal IT infrastructure, cloud solution and security solutions for your business.

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​We will call you. Now or at a time to suit you.

Arrange a callback

Check your order status

Check the status of your order in the My Swisscom Business.

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​We will call you. Now or at a time to suit you.

Arrange a callback

Our SME expert is there for you

We will sit down with you to prepare a quotation to meet the needs of your SME.

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​We will call you. Now or at a time to suit you.

Arrange a callback

Understanding your bill

Is there an unusual amount on your bill? There may be a number of reasons for this.

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​We will call you. Now or at a time to suit you.

Arrange a callback

Payment options

In My Swisscom Business, you can view your online invoice, extend payment periods or switch to paying by instalments.

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​We will call you. Now or at a time to suit you.

Arrange a callback

Unblock your access

You can reactivate blocked connections yourself in the My Swisscom Business.

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​We will call you. Now or at a time to suit you.

Arrange a callback

Contact form

You may use the following form to send us your query.

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​We will call you. Now or at a time to suit you.

Arrange a callback

Set up Smart Business Connect

Set up your Smart Business Connect and find answers to frequently asked questions.

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​We will call you. Now or at a time to suit you.

Arrange a callback

Set up your device

Find all the instructions for your smartphone.

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​We will call you. Now or at a time to suit you.

Arrange a callback

Set up your Internet

Find out how to set up your Internet and install all your devices correctly.

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​We will call you. Now or at a time to suit you.

Arrange a callback

​Set up your blue TV

Get step-by-step instructions for setting up your blue TV.

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​We will call you. Now or at a time to suit you.

Arrange a callback

Set up your IP telephony

Find out how to set up your fixed network telephony (IP) and connect the telephone to the router correctly.

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​We will call you. Now or at a time to suit you.

Arrange a callback

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​We will call you. Now or at a time to suit you.

Arrange a callback

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​We will call you. Now or at a time to suit you.

Arrange a callback

Contact form

Notify us about cancellation in a few easy steps online.

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​We will call you. Now or at a time to suit you.

Arrange a callback

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​We will call you. Now or at a time to suit you.

Arrange a callback

Contact form

Notify us about cancellation in a few easy steps online.

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​We will call you. Now or at a time to suit you.

Arrange a callback

Contact form

Notify us about cancellation in a few easy steps online.

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​We will call you. Now or at a time to suit you.

Arrange a callback

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​We will call you. Now or at a time to suit you.

Arrange a callback

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We will sit down with you to prepare a quotation to meet the needs of your SME.

Schedule an appointment

Switch to Swisscom​

It is easy to switch to Swisscom. You can keep your existing telephone number or choose a new one.

Enquiry for enterprise customers

Enquiry for start-ups & start-up founders