Contact Center Services
Contact Center Outsourcing – for optimum interaction with customers
Does your Contact Center tie up too many resources? Or is its technology out of date? Our Contact Center Services help free you up to focus on your core business. We’re here to assist with advice as well as implementation and operational support for your individual contact center solution.
Our solution – and your first step
Our Contact Center Services
Discover our varied services for supporting your customer service function and making it more professional. Together, we will develop the perfect solution for you.
Information management
Let us assume responsibility for your in-house switchboard services and provide information and other services on your behalf.
Support management
Technical support
App Support
Peak management
Complaints management
Marketing & sales
Multichannel / omnichannel
Swissness
24/7 service
Agent resources and workstations
Why outsource the customer center?
You want to take advantage of the latest technologies and tools to offer your customers the best possible service. By outsourcing operations to our professional staff, you free up resources to devote to your core business.
Digitisation brings more interactions. As a result, customers have become more impatient, which has a significant impact on expected service times and communication channels.
We offer smart solutions because digital is in the Swisscom DNA.
Simple tasks are increasingly carried out by machines, while people focus on the more complex work.
We help you introduce efficient AI-based systems for customer interaction and take a targeted approach to employee deployment.
Many call centers are at the very start of their digital transformation. It is a constantly evolving process rather than one with a fixed end date.
We help you implement a targeted transformation and increase the satisfaction of your customers.
Digital expertise is essential when you operate your own contact center. However, finding suitably qualified employees is a challenge in a customer service environment.
Benefit from the high availability and expertise of our employees.
Use cases – our impact
Certified management system
Maintaining the highest quality standards and ensuring the fully compliant handling of your data are an absolute priority for us. Every year, our services additionally undergo ISO 9001, 18295/1 and 27001 certification.
Swisscom Services Ltd – on the line for you
Swisscom Services Ltd is an innovative SME which is wholly owned by Swisscom (Switzerland) Ltd. You thus enjoy the best of both types of business: short decision-making paths with direct access to the Management Board combined with access to the resources and expertise of the Swisscom Group.
