Register for myCloud with your Swisscom Login or a new login.
Create account(opens in new tab)
Not sure if you already have a myCloud account?
Only one myCloud account can be linked to your Swisscom Login. You can upgrade your free subscription to a paid subscription at any time.
Access your data through your desktop.
To use additional features, install the myCloud desktop app on your computer.
Create folders in myCloud and manually select the ones you want to synchronise with your computer.
Unselected myCloud folders will no longer appear in Explorer (Windows) or Finder (macOS). However, they are still stored in myCloud. Your folders can be synchronised and displayed again on your computer at any time.
If you delete files from your myCloud folders on your computer, they will also be deleted from myCloud.
The myCloud computer backup automatically synchronises and saves the data stored on your computer in myCloud on a continuous basis. If your computer is lost or broken, you can restore the data from myCloud. This also applies to data that has been deleted accidentally.
The selected data is now continuously synchronised with myCloud. If your computer is lost or broken, the backup can be found at mycloud.ch(opens in new tab).
WebDAV gives you direct access to your myCloud files (excluding photos/videos) from your computer, without installing the myCloud desktop app. You can then edit the files as usual in Explorer (Windows) or Finder (macOS).
Set up WebDAV:
MacOS:
Windows:
Use the myCloud app on your smartphone or tablet to save your photos and videos to your myCloud automatically or manually.
When installing the app, activate ‘Automatic upload’. If you are connected to the Internet, your device will now automatically synchronise the most recent photos and videos with myCloud. Important: On iOS, auto backup only works when the app is open.
Setting up auto backup:
Alternatively, you can scan documents quickly and easily with your mobile phone and add them to myCloud.
You can download specific data easily via mycloud.ch(opens in new tab) or the myCloud app.
Do you want to download all your myCloud data in one go?
Ensure that you have a stable Internet connection. The download may take some time depending on the size and amount of data.
Deleted data is moved to the recycle bin for 30 days. During this time, it can be found and restored from there. Data is automatically and permanently deleted after it has been in the recycle bin for 30 days.
Want to switch to the free myCloud subscription?
You can only switch if you are using less than 10 GB of your myCloud storage. This includes data in the recycle bin.
We store all data on Swisscom servers in Switzerland and in four different data centres at the same time. This ensures that your myCloud data is securely protected at all times. In addition, all the data stored in myCloud is subject to Swiss data protection laws.
Using two-factor authentication increases the security because you need an SMS code and a password to log in.
Yes. You can encrypt particularly sensitive data and protect it in your myCloud with an additional password. This is exactly what myCloud Safe allows you to do.
Set up myCloud Safe:
Keep the recovery codes in a safe place. Without the password and recovery codes, you cannot access your encrypted data.
Family members will receive access to the data if they submit the appropriate death and inheritance certificates.
As soon as your myCloud account has been deleted, you will no longer have access to your data. This is irreversible.
However, you can download your data before you delete your account.
How to delete your myCloud account:
This only deletes your myCloud account. It does not affect your Swisscom Login.
If you do not log into your free myCloud account (10 GB) within a year, we will e-mail you. If, at that point, you do not respond to our e-mail and you still do not log into your account, we will terminate your myCloud contract and block your myCloud account. You will then have 60 days in which to unblock your account. After that, your data will be deleted.
With a paid myCloud account, there are no rules regarding activity.
It is possible that you may use more than 10 GB storage space with a free myCloud account (10 GB). If this happens, we will e-mail you and invite you to either delete data or upgrade to a higher subscription. If you do not respond to our e-mail and you fail to take any action, we will block your myCloud account.
If your myCloud account has been blocked because you have exceeded the storage limit, you can unblock your account by upgrading your subscription in My Swisscom(opens in new tab).
If your myCloud account has been blocked due to inactivity, please contact us to request unblocking within 60 days of the account being blocked.
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