Sam : the Digital Assistant of the future

Sam provides information on topics which are found or generated by user input and the underlying algorithm. Swisscom can identify specific patterns in your chat history to improve Sam’s ability to answer your questions. This may include topics, preferences or interests that are derived from your chat history. We provide no guarantee of the specific functionality of Sam. Sam is still in the training phase and is being continuously improved.

Using Sam to harass, defame or violate third party rights is not permitted and infringements to these rules may be prosecuted. Any offensive or inappropriate language encountered does not reflect the opinion of Swisscom in any way.
Sam’s advice and recommendations are for guidance only and do not replace professional advice. We recommend that you check the answer on our website or by calling the hotline (tel. 0800 800 800) before you rely on it or base any decisions on it.

Customers use the chatbot Sam with Microsoft Azure’s OpenAI Service at their own risk. The information supplied by the chatbot is neither binding nor is the accuracy of this data guaranteed by Swisscom. The information Sam provides is based on data from Microsoft Azure’s OpenAI Service and may be out of date, incomplete or imprecise. In particular, Swisscom gives no guarantee that the information provided is up to date, correct or complete.

Swisscom expressly reserves the right to change, supplement or delete some or all of the services connected to Sam or to discontinue the services temporarily or permanently without prior notice. Swisscom provides no guarantee of the availability of Sam. Swisscom is not obliged to provide usage of the chatbot for a certain period of time. There is no entitlement to use the chatbot. Swisscom reserves the right to terminate the service at any time.

Swisscom (including its associated companies and representatives) assumes no liability in relation to the use of Sam or the non-availability of the same, including its results. Swisscom is not liable for any links generated, provided or made available in any other manner by Sam to the user.

Sam is protected by intellectual property rights, including copyrights. Copying, modifying or distributing the chatbot without the permission of the rights holder is not permitted.