Enterprise Telephony

Yes, the app can be used on your mobile phone without a SIM. You will need to ensure, however, that your WLAN is optimally configured to use the app. If the Access Points are configured incorrectly or not optimally positioned, you may experience quality problems during calls (dropped calls, lack of audio connection, number unobtainable, etc.)

You can install the Enterprise Telephony App on any number of devices, but you can only use it on two devices at the same time (smartphone, tablet or computer). As soon as you log in on a third device, both other devices are automatically logged out.

You can set your user name in My Swisscom. Setting your own password depends on the service you use. inOne SME office customers can set their own password in My Swisscom or by clicking on "Forgotten password" directly in Enterprise Telephony. Smart Business Connect and Managed Business Communications customers cannot currently set their own password, but can reset it in My Swisscom.

If roaming data is included in your mobile subscription and you have remaining data volume, you can use the app abroad for free. Otherwise, using the app is only free abroad when you use a WLAN connection.

Desktop: Contact management is divided into 3 areas: 1. Contacts, 2. Favourites and 3. Telephone directory. In area 2, you can view local contacts (e.g. Outlook or iCloud) and define Favourites for area 2 from area 1. In area 3, Swisscom’s internal and external company contacts are automatically available to you. The contacts in area 3 can only be edited in the Business Communication Portal, not in the app.

Mobile apps: The Contacts area is divided into three tabs: 1. Contacts, 2. Favourites and 3. Directory. For information about editing, see ‘Desktop’ above.

No, this is not possible.

Yes, this is possible in principle. However, we strongly advise against calling emergency numbers via Enterprise Telephony, as your location cannot be determined and emergency calls cannot be forwarded to your nearest emergency call centre. Please use the conventional telephony app on your smartphone or a local fixed-line telephone for emergency calls.

For support and analysis purposes, personal data uploaded by the user for support and troubleshooting may be collected by Swisscom and stored for a maximum of 30 days before being permanently deleted.

UCC functions such as video, chat, presence etc. are not available. Please contact your technical Swisscom partner or Swisscom Customer Support for alternative products that support these functions.