Pay through Swisscom bill (Swisscom Pay)

Value-added services

Value-added services are chargeable information and entertainment services such as Spotify or Netflix subscriptions, weather information and ringtones. You pay for these purchases using Swisscom Pay or Premium SMS directly through your Swisscom bill or your prepaid credit.

Where can I pay with Swisscom Pay?

Blocked value-added services

In the following cases, value-added services such as Swisscom Pay and Premium SMS are automatically blocked:

Outstanding Swisscom bill

If you do not pay your Swisscom bill in full and on time, value-added services and payment with Swisscom Pay will be blocked. As soon as you pay the bill, value-added services will work again.

Business mobile subscriptions

Due to the Anti-Money Laundering Act(opens in new tab), it is not possible to use value-added services with business numbers.

Protection of minors

Swisscom Pay and adult entertainment via SMS are automatically blocked for anyone under the age of 16.

The legal guardian can have mobile payment unblocked by calling 0800 800 800. The block is automatically cancelled from the age of 16.

Payment by instalments

The use of value-added services is not possible if there is an instalment plan in place.

Billing on Swisscom bill

Value-added services will appear on your Swisscom bill under “Purchases and additional offers”.

There is an incorrect bill entry. What can I do?

Contact the relevant provider directly. You will find the contact details on the bill.

Show example

All providers are also listed in our provider or short number search tool(opens in new tab).

How do I cancel a regular subscription?

  • For SMS short numbers, you can reply with “Stop All” to the short number in question. 
  • With Swisscom Pay, you can see your purchases in your Google Play Store or Apple Store – depending on your subscription – under “Payments and subscriptions” and you can cancel them there. 
  • You can cancel additional offers from Swisscom directly in My Swisscom(opens in new tab).

If you are unsure, contact the relevant provider directly to cancel the subscription. You can find contact details on the bill or in our provider or short number search tool(opens in new tab).

How do I block value-added services?

Value-added services are activated as standard. You can block these at any time in My Swisscom.

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