Order, delivery and returns

You can return the ordered item within 14 days in the sealed and unopened original packaging free of charge.free of charge.

If the device was part of a promotion and the conditions of the promotion excluded the return of the device, it is not possible to return it, even if the device is still unopened and sealed.

1. Go to My Swisscom(opens in new tab) to find the return slip. This will also contain an address label. 
2. Print out the return slip and the address label. 
3. Place the return slip with the devices in the original packaging. 
4. Stick the address label to the package. 
5. Take the package to the post office, drop it off at any of the over 800 “Päckli Punkt” locations(opens in new tab) or use pick@home(opens in new tab) to arrange a collection from your home.

1. In My Swisscom(opens in new tab), find the document entitled “Delivery_slip_Buyback.pdf”. 
2. Print the document with the return slip and address label. 
3. Place the return slip and your old mobile phone in a box (original packaging not required). 
4. Stick the address label to the box. 
5. Take the package to the post office, drop it off at any of the over 800 “Päckli Punkt” locations(opens in new tab) or use pick@home(opens in new tab) to arrange a collection from your home.

1. Place the items in a box or paper bag. (You do not need the original packaging or an address label.) 
2. Drop the package off, free of charge, at a Swisscom Shop or at any of the over 800 “Päckli Punkt” locations(opens in new tab).

1. Connect the router to the power supply and switch it on. 
2. Wait until the light flashes red. 
3. Use a paper clip to press and hold the Reset button for 1 second. 
4. The reset is complete once the light stops flashing white.  

1. Connect the device to the power supply and switch it on. 
2. Wait until the Power LED turns on. 
3. Use a paper clip to press and hold the Reset button for 10 seconds. 
4. The reset is complete once the Power LED turns off.

1. Switch on blue TV. 
2. Go to the main menu (button with a little house icon). 
3. Select Settings at the top left (cogwheel icon). 
4. Go to the “System” tab. 
5. Select “Reset TV-Box”.

Go to instructions