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Let us handle your tech issues!
Computer won’t boot, printer on strike or need help with an update?
Service test winner (app, hotline & shop)
Via hotline, in store or at home
Covers computers, mobile phones, tablets, etc.
Fair, transparent and affordable
Help from the experts
Do you need technical, application or installation support? Whether you opt for a subscription or one-time service, we make sure that your tech works smoothly, quickly and reliably.
Hotline assistance
An expert will help you with your problem over the phone or resolve it by accessing your device remotely.
Support at a Shop
Bring your mobile or tablet to one of our Swisscom Shops.
On-site support
We will be happy to come and help you in your home.
My Service subscriptions
Forget about mobile, computer or printer problems. We ensure that your
and your family’s devices work as they should.
Support and security: cheaper as a package
The best protection for you, your data and your devices: My Service combined with our subscription providing protection against viruses, hackers, spyware and cybercrime.
Device installation and setup
Routers, WLAN repeaters and TV-Boxes: with home installation, the experts from My Service ensure you have the best digital experience in your home. And they will also help you to optimise the basic configuration of all your devices.
Individual assistance
We will help you to store your data safely and provide advice on issues
such as parental controls and cybercrime.
A backup protects you from data loss if your device is stolen or damaged.
Advice on a suitable backup solution
Setting up automatic data backup
Explanation of data recovery
From 40.–
Store photos, videos, etc. online and access them from anywhere.
Setting up cloud storage
Configuration of automatic synchronisation
Explanation of operation and features
From 40.–
We will show you how to protect yourself from viruses, hackers and malware.
Checking devices for security issues
Advice and installation of antivirus software
Checking operating system and security settings
From 40.–
We ensure your family computer has the optimum parental controls.
Setting up profiles and accounts
Screen time and other settings
Tips for safe surfing
The benefits of Swisscom
My Service
My Swisscom Assistant
My Swisscom Assistant helps you set up and repair your internet connection, e-mail account and WLAN connection. With additional integrated features for My Service customers.
Frequently asked questions
Swisscom is committed to reducing CO2 emissions and supporting climate protection projects.
For years, we have been teaching young and old how to use digital media and devices.
Our way of saying thank you! The new loyalty programme.