Swisscom My Service: Expert help

Let us handle your tech issues!

Computer won’t boot, printer on strike or need help with an update?

Service test winner (app, hotline & shop)

Via hotline, in store or at home

Covers computers, mobile phones, tablets, etc.

Fair, transparent and affordable

Internet, TV and fixed network setup

Go to offer

Help from the experts

Do you need technical, application or installation support? Whether you opt for a subscription or one-time service, we make sure that your tech works smoothly, quickly and reliably.

Hotline assistance

An expert will help you with your problem over the phone or resolve it by accessing your device remotely.

Support at a Shop

Bring your mobile or tablet to one of our Swisscom Shops.

Arrange an appointment at a Shop

On-site support

We will be happy to come and help you in your home.

To home installation

My Service subscriptions

Forget about mobile, computer or printer problems. We ensure that your
and your family’s devices work as they should.

For new customers

My Service Mobile S

6 support requests per year
Covers mobile phones, tablets, watches, etc.
In a Swisscom shop and via hotline and remote access
For one person

Subscription details

9.90/month

CHF 0.– for 1 month

Minimum term of contract of 12 months

For new customers

My Service Computer S

6 support requests per year
Covers computers, laptops, printers, etc.
Via hotline and remote access
For one person

Subscription details

9.90/month

CHF 0.– for 1 month

Service visit CHF 80.–

Minimum term of contract of 12 months

For new customers

My Service M

12 support requests per year
Covers all devices (mobile phones, computers, printers, etc.)
In a Swisscom shop and via hotline and remote access
For one person

Subscription details

16.90/month

CHF 0.– for 1 month

Service visit CHF 80.–

Minimum term of contract of 12 months

For new customers

My Service L

24 support requests per year
Covers all devices (mobile phones, computers, printers, etc.)
Remote support, in a Swisscom shop or at your home
For five people

Subscription details

21.90/month

CHF 0.– for 1 month

All service visits included

Minimum term of contract of 12 months

Support and security: cheaper as a package

The best protection for you, your data and your devices: My Service combined with our subscription providing protection against viruses, hackers, spyware and cybercrime.

More about blue Security & Service

Device installation and setup

Routers, WLAN repeaters and TV-Boxes: with home installation, the experts from My Service ensure you have the best digital experience in your home. And they will also help you to optimise the basic configuration of all your devices.

Home installation

Leave the setup of your hardware, such as fixed network, TV or Internet, to a professional.

Installation and cabling for all your Swisscom devices
Basic configuration of settings in accordance with your wishes
Checking and adjustment of your Swisscom connection
Adjustment of your home network and cabling

From 120.–

incl. call-out fee of 80.–

Remote access

Computer setup

We will support you to find the optimum configuration for you.

Optimum basic configuration
Configuration of important programs, such as virus protection
Setting up standard software, such as MS Office (Mail, Calendar, Word, tc.)
Setting up cloud backup and storage for photos and data

From 40.–

/15 minutes – or incl. with subscription

Individual assistance

We will help you to store your data safely and provide advice on issues
such as parental controls and cybercrime.

A backup protects you from data loss if your device is stolen or damaged.

Advice on a suitable backup solution

Setting up automatic data backup

Explanation of data recovery

From 40.–

Store photos, videos, etc. online and access them from anywhere.

Setting up cloud storage

Configuration of automatic synchronisation

Explanation of operation and features

From 40.–

We will show you how to protect yourself from viruses, hackers and malware.

Checking devices for security issues

Advice and installation of antivirus software

Checking operating system and security settings

From 40.–

We ensure your family computer has the optimum parental controls.

Setting up profiles and accounts

Screen time and other settings

Tips for safe surfing

The benefits of Swisscom
My Service

Service test winner

Quick and easy to get hold of

Qualified support professionals

Fair, transparent and affordable

My Swisscom Assistant

My Swisscom Assistant helps you set up and repair your internet connection, e-mail account and WLAN connection. With additional integrated features for My Service customers.

More about My Swisscom Assistant

Frequently asked questions

How does Swisscom’s My Service technical support work?

What are the opening hours and intervention times for Swisscom My Service?

What are the benefits of Swisscom My Service as an affordable subscription?

What requirements apply to Swisscom My Service?

Where can I find previous Swisscom My Service offers?

What other support options does Swisscom offer?

Ready for the connected world

Swisscom is committed to reducing CO2 emissions and supporting climate protection projects.

For years, we have been teaching young and old how to use digital media and devices.

Our way of saying thank you! The new loyalty programme.