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Stay available with call forwarding and simultaneous ringing. Find out how to switch fixed network call forwarding on and off.

Activate call forwarding

The quickest and simplest way to redirect calls from your fixed network phone is via My Swisscom (Customer Center). You can activate temporary or long-term call forwarding.

The following instructions show you how to activate temporary call forwarding using your telephone keypad.

I want to forward my calls immediately.

  1. Pick up the receiver
  2. Press *️⃣
  3. Enter 2️⃣1️⃣
  4. Enter the destination number
  5. Press #️⃣
  6. Press call (only for cordless telephones)
  7. Wait for the activation confirmation
  8. Put down the receiver
  9. Call forwarding has been activated
    Example: *210791234567#

I want to forward my calls after 25 seconds.

  1. Heben Sie den Hörer ab
  2. Drücken Sie die Taste *️⃣
  3. Geben Sie 6️⃣1️⃣
  4. Geben Sie die Zielnummer ein
  5. Drücken Sie die Taste #️⃣
  6. Drücken Sie anrufen (nur bei schnurlosen Telefonen)
  7. Warten Sie die Einschaltbestätigung ab
  8. Legen Sie den Hörer auf
  9. Die Umleitung ist aktiviert
    Beispiel: *610791234567#

I want to forward my calls when the line is busy.

  1. Pick up the receiver
  2. Press *️⃣
  3. Enter 6️⃣7️⃣
  4. Enter the destination number
  5. Press #️⃣
  6. Press call (only for cordless telephones)
  7. Wait for the activation confirmation
  8. Put down the receiver
  9. Call forwarding has been activated
    Example: *610791234567#

Activation via customer centre, Enterprise Telephony or crown button

You can activate call forwarding in My Swisscom(opens in new tab) or via Enterprise Telephony (only for customers with inOne SME office). The latest generation of Swisscom fixed network telephones (HD) also have a crown button. You can use it for personalised functions, such as call forwarding.

The quickest and simplest way to forward calls from your mobile phone is via the Swisscom Cockpit(opens in new tab).

printscreen-cockpit
  1. Go to the menu in the upper right corner.
printscreen-cockpit
  1. Select call settings. 
printscreen-cockpit
  1. Swipe the slider to divert the call if the line is busy, there is no answer or the person is unavailable.
printscreen-cockpit
  1. "Save" turns on your call forwarding as desired.

Most devices also have the option to activate call forwarding in the settings. Read your device instructions for more details. If your device is not listed, try using the instructions for an earlier or later model.

Deactivate call forwarding

I want to deactivate the service that forwards my calls immediately.

  1. Pick up the receiver
  2. Press #️⃣
  3. Enter 2️⃣1️⃣  
  4. Press #️⃣
  5. Press call (only for cordless telephones)
  6. Wait for the activation confirmation
  7. Put down the receiver
  8. Call forwarding has been deactivated 
    Example: #21#

I want to switch off the service that forward my calls after 25 seconds.

  1. Pick up the receiver
  2. Press #️⃣
  3. Enter 6️⃣1️⃣
  4. Press #️⃣
  5. Press call (only for cordless telephones)
  6. Wait for the activation confirmation
  7. Put down the receiver
  8. Call forwarding has been deactivated 
    Example: #61#

I want to switch off the service that forwards my calls when the line is busy.

  1. Pick up the receiver
  2. Press #️⃣
  3. Enter 6️⃣7️⃣
  4. Press #️⃣
  5. Press call (only for cordless telephones)
  6. Wait for the activation confirmation
  7. Put down the receiver
  8. Call forwarding has been deactivated 
    Example: #67#

Call forwarding is one of the services you can cancel in the Swisscom Cockpit(opens in new tab) under call settings.

printscreen-cockpit
  1. Go to the menu in the upper right corner. 
printscreen-cockpit
  1. Select call settings. 
printscreen-cockpit
  1. Slide the slider if you want to turn off the redirection when busy, no response, or unreachable.
printscreen-cockpit
  1. "Save" turns on your call forwarding as desired.

Most devices also have an option to deactivate call forwarding in the settings. Read your device instructions for more details. If your device is not listed, try using the instructions for an earlier or later model.

Simultaneous ringing

Your mobile phone rings at the same time as your fixed network phone with the Simultaneous ringing function. So you don’t miss any calls, even when you are out of the office. 

You can switch on the function in My Swisscom and enter the mobile phone number you want to ring at the same time as your fixed network telephone.

Please note:

You cannot activate "Simultaneous ringing" if you have already activated call forwarding on your phone (*21). "Simultaneous ringing" can be used for busy lines (*67) or when there is no answer, but not on the same number that you are using for forwarding calls.

Parallel calling

Parallel calling lets you make or take a call with your fixed network telephone when you are already on a call. You need:

  • a second fixed network telephone
  • One-off activation of the “call waiting” function in My Swisscom

Use the “Activate call waiting” link to access to My Swisscom and change from “Engaged tone” to “Dialling tone”. When you are already on a call you will then hear a blip (tapping) when you receive a second call. At the same time, an additional fixed network telephone rings and the caller hears the call tone.

If you want to activate parallel calling with your mobile phone, switch on the “call waiting” function via the settings on your device. Check the device instructions for details of how to configure the settings on your device. If your device is not listed in the selection, try using the instructions for an earlier or later model.

Costs

Call forwarding and simultaneous ringing services are free of charge. The caller only pays the charges to the number dialled. However you are charged if you:

  • divert a call to a number that is not free within your subscription (e.g. a mobile number). The call is then charged as if you had made the call yourself.
  • if call forwarding is active while you are abroad. The roaming tariff is also billed in this case. We would therefore recommend that you switch off call forwarding while travelling abroad or purchase a (mobile) data package.

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