Version 1: If you have already subscribed to the same or a lower-cost Disney+ service (e.g. Disney+ Standard with ads) directly from Disney+ with the same e-mail address, Disney+ will suspend your existing account automatically after receiving an order via your Swisscom account. You can then continue to use your new Disney+ account with Swisscom using the same login and password. After completing your registration with Disney+, you will receive an e-mail with everything you need to know about suspending your existing subscription.
Version 2: If you have subscribed to a higher-cost Disney+ service (e.g. Disney+ Premium) directly from Disney+ with the same e-mail address and switch to a new, lower-cost Disney+ service with Swisscom (e.g. Disney+ Standard with ads), then you can cancel your Disney+ subscription yourself. You can do this in your Disney+ settings. After completing your registration with Disney+, you will receive an e-mail with the relevant information. If you have any other questions or would like to enquire about a possible refund as an annual subscription customer, please contact the Disney+ customer service(opens in new tab).
Version 3: If you have signed up to Disney+ via an app provider (e.g. Apple, Google etc.), after completing your registration you will receive an e-mail with everything you need to know about managing your existing subscription.
Version 4: If your Disney+ subscription was taken out with Disney+ directly, but you used a different e-mail address than the one registered to your Swisscom account, then you can cancel your Disney+ subscription yourself. You can do this in your Disney+ settings.