Installing the My Security app

Installing the My Security app

My Security combines device and identity protection plus additional features in one app. To avoid issues, remove other security software before installing.

On a computer

  1. Log on to the computer as an administrator. 
  2. Download the My Security app. (opens in new tab)
  3. Open the downloaded file. 
  4. Follow the instructions.

On a smartphone

  1. Open the My Swisscom app on your mobile phone. 
  2. Go to My Security(opens in new tab) Download. 
  3. You will be redirected to the Play Store (Android) or App Store (iOS). 
  4. Select Install (Android) or Download (iOS). 
  5. Follow the instructions.

On other devices

  1. In My Swisscom, go to Your Products  My Security(opens in new tab). 
  2. Select Configure Internet Security or Configure Identity Security. 
  3. You will need a separate licence for each additional device. Select ‘Add device’. 
  4. Follow the instructions. 
  5. Send the installation invitation by e-mail or SMS. 
  6. Open the invitation on the device on which you want to install My Security.
  7. Follow the instructions.

Uninstalling the security app

Follow these steps to remove old antivirus programs or the My Security app from your device.

Windows 11/10

  1. Go to your computer’s “Start” menu (/)
  2. Open “Settings”
  3. Select “Apps” and “Apps & Features”
  4. Click on the three dots next to the program (Windows 11) or select the program (Windows 10).
  5. Select “Uninstall”
  6. Follow the instructions of the uninstaller  

Mac OS X

  1. In the Finder, locate the folder of the program you wish to uninstall
  2. With the uninstallation wizard: Always use this to uninstall the program and follow the uninstall wizard’s instructions. 
  3. Without the uninstallation wizard: Drag the program you wish to uninstall, as well as any associated files and folders, to the recycle bin on your Mac. Store the files temporarily in the recycle bin until you are certain that your Mac is still working without any problems.  

Android device

  1. Open the Google Play Store.
  2. Tap your profile picture in the top right and select “Manage apps and device”. 
  3. Select “Manage” and tick the box next to the security app.
  4. Tap on the recycle bin at the top right and delete the app with “Uninstall”.

Installing the app for inOne SME office

You can see whether you are using inOne SME Office on your Swisscom bill or in My Swisscom Business(opens in new tab). To avoid issues, remove other security software first.

On a computer

  1. Log on to the computer as an administrator. 
  2. In My Swisscom Business(opens in new tab), go to Inventory  inOne SME office  Business Security & IT  Download. 
  3. Open the downloaded file. 
  4. Follow the instructions.

On a smartphone

  1. Log in to My Swisscom Business(opens in new tab) via your smartphone browser. 
  2. Go to Inventory  inOne SME office  Business Security & IT  Download. 
  3. You will be redirected to the Play Store (Android) or App Store (iOS). 
  4. Select Install (Android) or Download (iOS). 
  5. Follow the instructions.

On other devices

  1. In My Swisscom Business(opens in new tab), go to Inventory  inOne SME office  Business Security & IT. 
  2. Select Configure Internet Security. 
  3. You will need a separate licence for each additional device. Select ‘Add device’. 
  4. Follow the instructions. 
  5. Send the installation invitation by e-mail or SMS. 
  6. Open the invitation on the device on which you want to install My Security. 
  7. Follow the instructions.

FAQs

General & functions

Why do I need My Security?

My Security protects you from viruses, Internet attacks, data theft and cybercrime. My Security also warns you if your e-mail address has been compromised and provides a secure password manager for storing all your passwords.

Why should I install My Security on all my devices?

Depending on the product ordered, My Security helps you to manage or use your passwords. The device is protected by antivirus protection.

How does the password manager work?

You enter your passwords and credit card numbers in the password manager ‘Vault’ by selecting ‘Add new’.

The password manager helps you create, store and manage strong passwords.

You only need to remember one master password to access all the other encrypted passwords. When you log in to websites and apps, the password manager automatically fills in the password for you.

How does e-mail monitoring work?

  1. Enter an e-mail address under Monitoring in the app. 
  2. You will receive an e-mail from noreply@f-secure.com to confirm the e-mail address you entered. 
  3. Your e-mail address will now be monitored by F-Secure. 
  4. If your data is compromised, you will receive a notification in the app.

You can enter up to 10 e-mail addresses.

Installation & set-up

Why can’t I install My Security?

The My Security app can only run on devices with an up-to-date operating system:

  • Windows 10 from version 21H2, Windows 11
  • MacOS version 12 (Monterey) or later 
  • iOS 16.6 or later 
  • Android 10 or later

Our VPN does not yet support Windows devices with ARM64 processors.
32-bit Windows systems are not supported.

How do I install My Security as a browser add-on?

When you install My Security on your device, the browser add-on for Chrome, Windows Edge, Firefox and Safari is installed automatically. When you then open the browser, a prompt appears and you can activate the add-on.

If the prompt fails to appear, proceed as follows:

  1. Open the My Security app. 
  2. Select the ‘Install browser add-ons’ button in the ‘Safe browsing’ tile. 
  3. Follow the instructions. The next steps differ depending on the web browser.

How do I install the password manager as a browser add-on?

  1. Open the My Security app. 
  2. Select the Autocomplete button in the ‘Password vault’ tile. 
  3. Select the button for your web browser (e.g. Chrome, Windows Edge or Firefox) and confirm the installation. 
  4. Copy the authorisation code. 
  5. In the open web browser, select the ‘Password Manager by F-Secure’ add-on. 
  6. Enter the copied authorisation code. 
  7. Select Authorise.

The password manager icon will now appear when logging in to a website. Click the icon and your password manager will insert your password automatically.

How do I synchronise my passwords on additional devices?

If you are already using the password manager on another device, you can connect other devices and synchronise passwords. To do this, repeat the installation process on the additional devices. The devices will then synchronise. The passwords are already entered and you can log into your accounts directly from another device. On the additional device, click the password vault and select ‘I am already a user’ then follow the instructions.

Security & troubleshooting

How do I activate the VPN via the My Security app?

Here’s how to activate or deactivate the VPN connection via the main screen of the app:

  1. Open the My Security app. 
  2. Activate VPN under “Privacy VPN” using the toggle switch. 
  3. When you activate the VPN for the first time after installing the app, the “VPN set-up” window opens. 
  4. To enable the device to set up a VPN connection, select “Allow”  “OK”. 
  5. VPN is activated and connects the app to the location that offers the best possible connection.

To deactivate VPN, tap on the toggle switch under “Privacy VPN”.

How do I mark a local WLAN network as trusted?

Mark your current network as trusted to allow connections to other devices within the same network while VPN is activated. The kill switch function must be activated for this (default setting).

  1. Open the My Security app. 
  2. On the main screen, select “Privacy VPN”. 
  3. Select the gear icon in the top right-hand corner. The “Privacy VPN settings” screen opens. 
  4. Select “Trusted networks”. Confirm that the app is allowed to access the location of your device. 
  5. Select “Current network”.

Important: Never mark non-password-protected networks as trusted.

How do I change my virtual location in the My Security app?

You can use the My Security app and the integrated privacy VPN to change your virtual location. This enables you to access content that is blocked in your region and ensures a secure connection.

  1. Open the My Security app. 
  2. Tap on “Privacy VPN”. 
  3. Under “All locations”  “Select location”, tap on the desired virtual location. 
  4. The app will link you to the new location immediately.

Please note that your device still knows its actual location and apps may be able to access this information.

What should I do if it stops working?

If your licence has expired, banking protection does not work or there is another problem, reinstalling the app may help.

Uninstall the My Security app

What can I do if a website or software is erroneously blocked?

In the My Security app, you can unblock erroneously blocked websites and applications.

For software applications: Go to Settings ​ Viruses and threats ​ DeepGuard ​ View blocked applications. You can then choose to allow the blocked application.

For websites: Go to Settings ​ Safe browsing ​ Browser protection ​ Show website exceptions. Enter the website under ‘Add new’. Alternatively, you can select and allow the site on the ‘Blocked’ tab page.

I have forgotten the master password. How can I recover it?

When you installed My Security, you generated a QR code for recovery. Scan this QR code and follow the instructions.

Without a QR code, it is not possible to restore or reset your master password.

Additional support

Share your questions in the Swisscom Community and let customers and experts advise you.

Learn about safe surfing and protecting your data with Swisscom Campus.

The professionals from My Service will be happy to help (subject to charges).