Installing the My Security app

The My Security app can only run on devices with an up-to-date operating system:

• Windows 10 from version 21H2, Windows 11
• MacOS version 12 (Monterey) or later 
• iOS 16.6 or later 
• Android 10 or later

Our VPN does not yet support Windows devices with ARM64 processors.
32-bit Windows systems are not supported.

When you install My Security on your device, the browser add-on for Chrome, Windows Edge, Firefox and Safari is installed automatically. When you then open the browser, a prompt appears and you can activate the add-on.

If the prompt fails to appear, proceed as follows:

1. Open the My Security app. 
2. Select the ‘Install browser add-ons’ button in the ‘Safe browsing’ tile. 
3. Follow the instructions. The next steps differ depending on the web browser.

1. Open the My Security app. 
2. Select the Autocomplete button in the ‘Password vault’ tile. 
3. Select the button for your web browser (e.g. Chrome, Windows Edge or Firefox) and confirm the installation. 
4. Copy the authorisation code. 
5. In the open web browser, select the ‘Password Manager by F-Secure’ add-on. 
6. Enter the copied authorisation code. 
7. Select Authorise.

The password manager icon will now appear when logging in to a website. Click the icon and your password manager will insert your password automatically.

If you are already using the password manager on another device, you can connect other devices and synchronise passwords. To do this, repeat the installation process on the additional devices. The devices will then synchronise. The passwords are already entered and you can log into your accounts directly from another device. On the additional device, click the password vault and select ‘I am already a user’ then follow the instructions.

Here’s how to activate or deactivate the VPN connection via the main screen of the app:

1. Open the My Security app. 
2. Activate VPN under “Privacy VPN” using the toggle switch. 
3. When you activate the VPN for the first time after installing the app, the “VPN set-up” window opens. 
4. To enable the device to set up a VPN connection, select “Allow” ​ “OK”. 
5. VPN is activated and connects the app to the location that offers the best possible connection.

To deactivate VPN, tap on the toggle switch under “Privacy VPN”.

Mark your current network as trusted to allow connections to other devices within the same network while VPN is activated. The kill switch function must be activated for this (default setting).

1. Open the My Security app. 
2. On the main screen, select “Privacy VPN”. 
3. Select the gear icon in the top right-hand corner. The “Privacy VPN settings” screen opens. 
4. Select “Trusted networks”. Confirm that the app is allowed to access the location of your device. 
5. Select “Current network”.

Important: Never mark non-password-protected networks as trusted.

You can use the My Security app and the integrated privacy VPN to change your virtual location. This enables you to access content that is blocked in your region and ensures a secure connection.

1. Open the My Security app. 
2. Tap on “Privacy VPN”. 
3. Under “All locations” ​ “Select location”, tap on the desired virtual location. 
4. The app will link you to the new location immediately.

Please note that your device still knows its actual location and apps may be able to access this information.

If your licence has expired, banking protection does not work or there is another problem, reinstalling the app may help.

Uninstall the My Security app

In the My Security app, you can unblock erroneously blocked websites and applications.

For software applications: Go to Settings ​ Viruses and threats ​ DeepGuard ​ View blocked applications. You can then choose to allow the blocked application.

For websites: Go to Settings ​ Safe browsing ​ Browser protection ​ Show website exceptions. Enter the website under ‘Add new’. Alternatively, you can select and allow the site on the ‘Blocked’ tab page.

When you installed My Security, you generated a QR code for recovery. Scan this QR code and follow the instructions.

Without a QR code, it is not possible to restore or reset your master password.