Immediate assistance

Solve your problem step by step.

If you cannot connect to the mobile network, you can use WiFi Calling to make calls via the WLAN.

Here‘s how

Get step-by-step help from Smart Support.  

If you cannot connect to the mobile network, you can use WiFi Calling to make calls via the WLAN.

Here‘s how

​ Go to www.swisscom.ch/status for information about current faults and maintenance work.

Resolve the problem yourself

Unable to make calls abroad?

Ensure that you include the correct country code and remove the block on international calls in My Swisscom(opens in new tab).

More help

Get support

Möchten Sie etwas bestellen?  Wir beraten Sie

My Swisscom Icon

Manage your Swisscom products and services in your personal account.

Open My Swisscom(opens a new window)
Swisscom Chat

Chatbot Sam helps you instantly, any time. If Sam can't help, a Swisscom employee will take over.

Start Chat
Didn't find what you were looking for?

Get personal help from experienced Swisscom customers.

To the Community