Fault report form

Form for reporting an Internet-Box or WLAN-Box fault.

Internet-Box 5 Pro
Internet-Box 5 Pro
Internet-Box 5
Internet-Box 5
Internet-Box 4
Internet-Box 4
Internet-Box 3 Internet-Box 3
Internet-Box 2 Internet-Box 2
Internet-Box standard Internet-Box standard
Internet-Box plus Internet-Box plus
Internet-Box plus Internet-Box plus
WLAN-Box 5 Pro WLAN-Box 5 Pro
WLAN-Box 5 WLAN-Box 5
WLAN-Box 3 WLAN-Box 3
WLAN-Box 2 WLAN-Box 2
WLAN-Box 1 WLAN-Box 1
Gigaset DECT IP Base Comfort Gigaset DECT IP Base Comfort

Please enter the serial number of your current Swisscom contract (e.g. 1234567891).

Yes
No
To help us isolate the fault, please state the device on which you noticed the issues. To help us identify the device, we advise using the device’s MAC address (e.g. C4:E5:32:25:DF:45), the local IP address (e.g. 192.168.1.121) or the device name (e.g. Rick Astleys iPhone). If multiple devices are affected, you can state all the names or simply enter ‘Multiple’ in the box.
MySwisscom App → Internet → Connected devices → Select affected end device
Internet service
Cable connected device
WiFi
TV service
Voice service