Voice control: control blue TV with your voice

You can adjust the voice control language under Menu Language (Settings ​ Display ​ Languages ​ Menu Language).

If you want to control Swisscom Box by saying “Hey Swisscom”, make sure the box is close and in view. If your box is in a cupboard, voice control will only be possible using the microphone button on the remote control.

If the Swisscom Box responds to voices from your television, increase the distance between the box and the TV’s soundbar or speaker. You can also change the Surround setting to Stereo in Settings ​ Video and Audio ​ Audio and Sound. Another option is to switch off the in-built microphone on the Swisscom Box and use voice control on your remote control (microphone button).

The box only starts listening when you press the microphone button or say the voice control activation phrase, “Hey Swisscom”. You can find a text file containing the recorded voice commands in My Swisscom(opens in new tab). These will be retained for a maximum of 5 years. You can request the deletion of this data at any time.

We use some voice commands for training and for improving speech recognition. Most of this happens automatically with some manual intervention. Subsequent manual processing is only completed by Swisscom employees. All data will be anonymised, preventing any identification of individual persons.