View bill
In My Swisscom, you can view all your outstanding, paid and overdue bills at any time. New bills become available from the 4th or 5th of the month.
Bill by e-mail
You will receive an e-mail as soon as your new Swisscom bill is available. For security reasons, you will not receive the bill as a PDF, as there has been an increase in fraudsters circulating fake invoices.
Unusual bill
Your Swisscom bill may differ from the usual amount for the following reasons:
Unpaid bills and charges
- Payment reminder: If you fail to pay your bill on time after the initial free reminder, you will be charged a reminder fee of CHF 30.–.
- Phone unblocking: We charge CHF 40.– if your phone needs to be unblocked.
- Payment at a Swiss Post counter/in the Swisscom Shop: If you pay your bill at a Swiss Post counter, you will be charged an additional CHF 3.90. There is a charge of CHF 6.90 in the Swisscom Shop. Free payment options
Expired promotions, credit and subscription switching
It is possible that a promotion or regular credit has expired this month and you are now paying the regular price again. If you change your subscription before the end of the month, the bill will include the costs of both your old and your new subscriptions. The costs will be charged pro rata according to the number of days you were on each subscription.
International calls
Not every subscription includes international calls from within and outside of Switzerland. Charges may apply when making calls outside of Switzerland. With blue Mobile M, for example, you will be charged for calls from CH to EU/UK/USA/Canada.
Be sure to check what is included in your subscription before travelling abroad and find out how much using a mobile phone will cost.
Value-added services through your mobile bill
If you pay for apps, music, snacks or calls to 0900 numbers with Swisscom Pay or Premium SMS, these costs will appear on your Swisscom bill.
Get support
Möchten Sie etwas bestellen? Wir beraten Sie
Manage your Swisscom products and services in your personal account.
Open My Swisscom(opens a new window)
Chatbot Sam helps you instantly, any time. If Sam can't help, a Swisscom employee will take over.
Start ChatDidn't find what you were looking for?
Get personal help from experienced Swisscom customers.
To the Community