Solve problems with picture and sound

Check all plugs on the TV-Box, router and television. Are the cables properly plugged in?

Restart the router and the TV-Box.

If applicable, also disconnect any devices connected to them such as WLAN-Box, Powerline or network switch from the power supply for 10 seconds. Wait until the devices are operational again.

Select the HDMI channel on your TV to which the TV-Box is connected. Use the button on your TV remote control (not on your blue TV remote control) to switch the HDMI source (AV channel). You can find out what the button looks like in the operating instructions for your TV.

Press the Home button once on your blue TV remote control. The blue TV start screen will appear on your television.

Turn up the volume on your TV remote control, your blue TV remote control and your sound system if connected.

Note: pair the TV with the blue TV remote control to use it to control the volume.

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