If you switch to Swisscom before the end of your contract, we’ll cover your costs.

The switch offer enables individual customers or entire households, irrespective of any existing contractual terms with other providers, to enjoy blue Mobile and the many associated benefits. Switching costs are repaid for early number porting when a 12-month contract is signed for blue Mobile S, M or L (excludes porting from Coop Mobile, M-Budget and Wingo).

Switching costs are the costs incurred when you terminate a contract before the end of the minimum contract period (usually 12 months). Costs for early contract termination generally consist of the remaining subscription fees or device instalments (number of months until the end of the contract multiplied by the subscription fee or device instalments). An administrative fee might be added depending on the provider.

Yes, the costs for device instalments are included in the reimbursement. A porting request or the termination of a subscription for a device paid in instalments automatically raises a final bill for the device paid in instalments.

You must pay the final bill as soon as you receive it. For reimbursement, upload a full copy of the bill to this page or send a copy to:

Swisscom (Schweiz) AG
B2C-CUC-BM-OL
Postfach
4601 Olten

Yes, the repayment will only be made if the following criteria are met:

• Porting request within the valid period
  
• Signing of a 12-month contract for blue Mobile S, M or L
  
• No porting from M-Budget, Coop Mobile or Wingo
  
• Correct and due transfer of the full final bill to Swisscom (no later than 3 months after signing the contract)
  

The monthly credit usually starts with the next bill. If the final bill is submitted towards the end of the month, we cannot guarantee that the credit will appear on the next bill. This first credit is then applied to the bill after that.

The first credit is applied pro rata based on the number of days from the date the Swisscom contract commences until the end of the month. The balance from the first credit will be credited to the bill with the final repayment of the switching costs.