Sustainability targets

Our goal is for everyone in Switzerland to be able at all times to communicate in both the public and private spheres and to exploit the opportunities provided by digitisation. We see it as our duty to train users in the competent and safe use of digital media. We want to promote digitisation in Switzerland and thus enable the digital penetration of everyday life. In particular, we support children and young people in dealing competently with new opportunities. But we are also keen for the working population and senior citizens to recognise the opportunities that the information society holds for them.

Learn more about media skills

2025 measures

• Supplement Web portal for topics related to competent media use (point of entry).
• Course offering for professionals and companies (digital fitness at work).
• Substantial expansion of online training content (synchronous/asynchronous) for diverse target groups.
  

We benefit from a diverse workforce, which creates an enormous competitive advantage for us: with their different views and approaches, experiences, ideas and skills, employees inspire and learn from each other. As a result, Swisscom gains greater creativity, innovation and success. We pay attention to the fair treatment of employees regardless of their gender, age, background, language or sexual orientation. We also ensure the inclusion of employees with physical and psychological impairments. In doing so, we design relevant processes in recruitment, appointment, development, talent management and leadership culture in such a way that they counteract even unconscious stereotyping and enable true equal opportunities.

Achieving inclusion target

Swisscom has set itself the goal of reserving at least 1% of all jobs for employees with physical or mental performance impairments.

More about inclusion(opens in new tab)

2025 measures

• Promotion of flexible working models for women and men to be pursued further.

• Promotion of diversity with additional, business unit-specific measures will also be continued.

• The majority of job advertisements will be published with an employment level of 60–100%.
  

Employer attractiveness is a major priority for us in view of the increasing shortage of skilled workers. This is especially true for IT profiles. Under the motto ‘What you make of it is what makes us’, we pursue a strategy of attracting and retaining the best employees for Swisscom. Swisscom has set itself the goal of being one of the top three employers in the Swiss ICT industry by 2030.

2025 measures

• Future workplace project
  

• Flexible working time models
  

• There is a continued emphasis on agile forms of collaboration

To take advantage of opportunities presented by the digital change and to master its challenges, it is essential that our employees continuously expand their skills. We want to inspire talented people to join Swisscom and develop them into the specialists and managerial staff of the future.

2025 measures

• Skills development via strategic workforce management
  
• Ongoing development discussions with managers

In order to keep up with the rapidly increasing data traffic, further expansion of the network is essential. Our goal is to be the first telecommunications provider in Switzerland to make innovations available to our customers. The area covered by the fibre-optic network (FTTH) is to be increased to 57% buy the end of 2025 compared with the beginning of 2020.

2025 measures

• Continuous network expansion in Swiss municipalities (German)

Volunteering is an important part of the culture in Switzerland. With our Give2Grow programme, all employees are offered the opportunity to dedicate one day a year to a charitable or ecological project. Every year, over 2,500 volunteer days are to be completed by our employees.

2025 measures

• Continuation and expansion of volunteering programmes

In our Swiss business, we want to reduce 90% of our direct and indirect CO₂ emissions by 2035. To achieve this, we are relying on 100% renewable energies, an emission-free vehicle fleet, heat pumps and, thanks to digitalisation, a climate-friendly way of working. We are systematically maximizing energy efficiency in our operations and supply chains by reducing CO₂ emissions from our operations and supply chains to a total of 319,000 tonnes, which corresponds to a reduction path to well below 1.5 degrees.

As a Group, we have committed to achieving net zero greenhouse gas emissions across the entire value chain in accordance with SBTi by 2035, thereby making a significant contribution to a climate-friendly Switzerland. We are therefore committed to reducing our absolute Scope 1, 2 and 3 greenhouse gas emissions by 90% by 2035, starting from the base year of 2018.*

*The target boundary includes land related emissions and removals from bioenergy feedstocks.

Swisscom originally set itself the target of increasing energy efficiency by 35% between 1.1.2016 and the end of 2020. This target has been achieved. Swisscom has set itself a new target of increasing energy efficiency by a further 30% by the end of 2034 (3% on average per year).

2025 measures

• Refurbishment of buildings and heating systems, replacement of fossil fuel-burning heating systems with heat pumps.

• Electrification of the vehicle fleet.

• Agreements with A suppliers.

• Promotion of supplier participation in the Carbon Disclosure Project (CDP) and the setting of Net-Zero goals aligned with SBTi, dialogue with individual suppliers.

• Switch in emissions measurement from corporate carbon footprint to product carbon footprint of our largest suppliers.

We will enable a positive CO₂ contribution of 2 million tonnes per year by 2030. This corresponds to almost five percent of all greenhouse gas emissions in Switzerland. We will achieve this by empowering our customers to reduce their own carbon footprint through our products and services and by investing in climate-friendly start-ups. These include, for example, digital solutions for location-independent working and IoT (Internet of Things)-supported services for the optimization and remote monitoring of traffic, building technology and devices.

2025 measures

• Reduction of traffic through the promotion of homeworking and virtual conferences.
• Reduction of traffic through the promotion of remote maintenance and operations by using sensors (IoT solutions).
• Reduction of CO2 emissions from buildings by optimising heating and power supplies by using sensors (IoT solutions).
• Reduction of greenhouse gases through data-based tools for the decarbonisation of companies (greenhouse gas inventory, mobility data, Swiss Climate Challenge).
• Investing in and supporting start-ups with greenhouse gas reduction solutions.

In the past, we have made a "tonne-for-tonne" climate contribution for all the CO2 emissions we have emitted (for every emitted tonne of CO2, we reduced one tonne of CO2 through verified carbon avoidance and mitigation projects). In the future, for every tonne of CO2 emitted, we are going to invest a fixed amount in CO2 removal technologies and companies beyond our own value chain in a "money-for-ton" approach. In this way, we continue to take responsibility for our direct, currently unavoidable residual emissions. This new approach allows us to prioritize long-term impact over quantitative reduction and to promote technologies that will enable all companies achieve their Net-Zero targets in the long term. These investments are to be understood complementary to our direct CO2 reduction measures.

Based on the commitments of our sustainability and supply chain strategy, we have further developed our circular economy activities. In this respect we are very well positioned with the take-back and second-life programmes (e.g. Swisscom Mobile Aid). There is potential for improvement with the circular economy compatibility of our own products and through greater transparency in network dismantling.

2025 measures

• Continue Swisscom Mobile Aid for residential customers and business customers
• Buyback for residential customers and business customers, and extension of buyback to include tablets
• Repair offers
  Learn more

We are committed to the preservation of nature. We analyse and publish our impact on the environment and ecosystems. We have set ourselves the goal of equipping our central office buildings with an improved biodiversity programme. In addition, we are doubling the number of annual people days available for nature projects as part of our "Give2Grow" programme to raise awareness and increase engagement among our employees.

We are a member of the Joint Alliance for CSR (JAC). JAC is a consortium of 29 telecoms enterprises which checks the safeguarding of social responsibility in the production centres of the major multinational ICT suppliers. Most of these are located in China, Taiwan, India, Japan, South Korea and South America. We use audits to identify socially or environmentally unsatisfactory practices and take appropriate measures to address them.

2025 measures

• JAC Audit Campaign (onsite audits, mobile surveys); focus on critical commodity groups and based on SCRM (Supply Chain Risk Management) concept.

• Fokus Task Force(opens in new tab) JAC Human Rights (child labour, forced labour).
  

As a trustworthy partner, Swisscom works hard to meet stakeholders’ high expectations in terms of our integrity. We work in line with values and ethical principles and train our employees in lawful and value-oriented conduct.

2025 measures

• Raising employee awareness of business ethics
  

• Internal training cascade, starting from the GEB committee via management to employees  

• Implementing AI governance
  

For the 2025 reporting year, we will report in accordance with the European Corporate Sustainability Reporting Directive (CSRD) and have it audited externally (limited assurance). To this end, we are integrating all subsidiaries for the first time and making our contribution to international comparability and transparency.