Organisation and structure

Swisscom Ltd, a company governed by Swiss law and headquartered in Ittigen (the canton of Bern, Switzerland), is the holding company which, with a share capital of CHF 52 million, is responsible for the strategic and financial management of the Swisscom Group.

Organisational chart

Interactive organisational chart of the Swisscom operational Group structure. The company is composed of the Board of Directors, CEO, business and group divisions and group companies.

The company structure in detail (224 KB)(opens in new tab)

Board of Directors

To the Board of Directors
- Internal Audit
- CEO Swisscom AG
  
  Christoph Aeschlimann
  - Residential Customers
    
    Dirk Wierzbitzki
  - Business Customers
    
    Urs Lehner
  - IT, Network & Infrastructure
    
    Mark Düsener
  - Group Strategy & Business Development
    
    Isa Müller-Wegner
  - Group Business Steering
    
    Eugen Stermetz
  - Group Human Resources
    
    Klementina Pejic
  - Group Security & Corporate Affairs
    
    Martin Vögeli
  - Group Communications & Responsibility
    
    Myriam Käser
  - Group Companies Fastweb + Vodafone
    
    Walter Renna
- Board of Directors
- Internal Audit
- Member of the Group Executive Board
- Group Companies

Divisions

The Switzerland operating division comprises the customer segments Residential Customers, Business Customers and Wholesale, along with the Infrastructure & Support Functions business division. The Group will continue to include the Italy operating division (Fastweb + Vodafone) and Group Companies such as Swisscom Real Estate Ltd.

Business performance by segment

Residential Customers

In the Residential Customers segment, Swisscom offers mobile and fixed network-based services, such as fixed line telephony, broadband, TV and mobile subscriptions with a focus on modular packages. In addition to its principal brand, Swisscom also has secondary and tertiary brands. The sale of devices and other equipment is an additional focus of this segment.

Products and services

Internet, TV and mobile

With blue, Swisscom offers residential customers the next generation of simple, flexible bundled offerings with digital configuration. Giga speed with 5G or in the fibre-optic network incl. climate contribution: Swisscom is committed to CO₂ reduction and supports climate protection projects. Flat rates for Europe-wide use. Multi-device subscription. Options can be booked flexibly by app. Security and service offerings for the protection of personal data and devices complete the blue portfolio.

Go to products for residential customers

Sustainability

We make a climate contribution with every subscription

We make a climate contribution by reducing our CO₂emissions to a minimum and also investing in climate protection projects to account for the remaining CO₂emissions. And Swisscom continues to work on reducing emissions. Swisscom Group will be net zero by 2035 according to the SBTi. in line with its mission to make its entire value chain completely climate neutral by 2025. Swisscom has received multiple awards as the most sustainable telecoms company in the world.

Go to climate facts

Key figures

Sound core business

Reporting is by “Residential Customers”, “Business Customers”, “Wholesale” and “Infrastructure & Support Functions” segments which are grouped under Swisscom Switzerland, as well as “Fastweb” and “Other operating segments”.

Key figures for Swisscom Switzerland Residential Customers	in CHF million, or as indicated
Revenue	${strresums0}
Operating earnings before depreciation and amortisation (EBITDA)	${strresbetabs0}
No. of full-time equivalent employees	${strresperinvol0}

Revenue after services	in CHF million
Telecom services revenue	${strresumstel0}
Merchandise revenue	${strresumshan0}
Other revenue	${strresbriums0}

Swisscom Switzerland operational data on the reporting	in thousands
Fixed network telephony	${strresfes0}
Broadband	${strresbreret0}
TV connections	${strrestva0}
Mobile telephony	${strresmob0}

Legal information

All figures valid as of 31/12/2024
Subject to modification without notice. Errors excepted
The printed version of the 2024 Annual Report is authoritative

Business Customers

The Business Customers segment includes telecom services and fully integrated communications solutions for enterprise customers and SMEs in Switzerland. The extensive ICT portfolio includes cloud, outsourcing, workplace and IoT solutions, as well as mobile communications and network solutions, site networking, business process optimisation, SAP solutions, security and authentication solutions, and industry-specific services, such as for the financial sector.

SME products and services

Flexible ICT solutions

Swisscom offers SME customers one-stop solutions, including optimal Internet connections and packages, efficient mobile subscriptions, cloud and security services, as well as tools to support remote working. Swisscom also provides support at the customer interface through simple digital solutions.

Go to products for SMEs

Products and services for Enterprise Customers

Comprehensive ICT portfolio

Swisscom offers integrated ICT solutions and services for enterprise customers: for all security requirements, optimal cloud solutions, smart IoT offers, limitless connectivity, secure and efficient networking solutions and flexible solutions for collaboration and communication in a modern working world. Swisscom also offers customised solutions for systems integration, consulting and IT outsourcing as well as IT operations.

Go to products for Enterprise Customers

Key figures

Growth in IT services

Key figures for Swisscom Switzerland Business Customers	in CHF million, or as indicated
Revenue	${strbizbcums0}
Operating earnings before depreciation and amortisation (EBITDA)	${strbizbcbetvorabsebi0}
No. of full-time equivalent employees	${strbizbcperinvol0}

Revenue after services	in CHF million
Telecom services revenue	${strbizbcumstel0}
IT services revenue	${strbizbcumsloe0}
Merchandise revenue	${strbizbcumshan0}
Other revenue	${strbizbcbriums0}

Legal information

All figures valid as of 31/12/2024
Subject to modification without notice. Errors excepted
The printed version of the 2024 Annual Report is authoritative

IT, Network & Infrastructure

The IT, Network & Infrastructure division is responsible for the network and IT infrastructure, which Swisscom also makes available to third parties via wholesale. Bandwidth needs in the Swiss fixed-line and mobile networks are increasing all the time. This is why we invest approximately CHF 1.7 billion annually in expanding our infrastructure. That’s the highest level of investment of any Swiss provider.

Network infrastructure

The best network in Switzerland

Since 2009, the Swisscom network has regularly received accolades in independent network tests. Swisscom constantly invests in the quality, coverage and capacity of its network infrastructure. By the end of 2030, fibre coverage will have increased to 75-80% of Switzerland. At the same time, Swisscom is expanding the 5G+ mobile network to 90% population coverage by the end of 2025. The network has been climate neutral and running entirely on renewable energies since 2010.

More about the Swisscom network

Information Technology

6 data centres across Switzerland

Swisscom operates 6 data centres in Switzerland. The IT infrastructure comprises over 80,000 virtual machines and around 6,000 servers. Besides ever-increasing transmission speeds over the networks, the use of cloud services is also on the rise. In 2014, Switzerland's most modern data centre was opened in Wankdorf.

Go to Wankdorf Data Centre

Security

Top priority

Data ranks among the most valuable production factors in the information society. Swisscom is therefore committed to transmitting and storing information as securely and reliably as possible. Around 200 employees ensure the information security, data protection and secure operation of the networks.

More about security

Key figures

High network investment

Reporting is by “Residential Customers” “Business Customers”, “Wholesale” and “Infrastructure & Support Functions” segments which are grouped under Swisscom Switzerland, as well as “Fastweb” and “Other operating segments”. Here are some key figures for Swisscom Switzerland and the Wholesale, IT, Network & Infrastructure divisions in. As the Infrastructure & Support Functions division does not charge any costs for infrastructure maintenance and expansion to other segments, its results mainly consist of costs.

Key figures for Swisscom Switzerland Infrastructure & Support Functions	in CHF million, or as indicated
Infrastructure & Support Functions revenue	${strbizisfumsinfsupfun0}
Wholesale revenue	${strbizisfumswho0}
Wholesale operating earnings before depreciation and amortisation (EBITDA)	${strbizisfsegvorabsebiwho0}
Infrastructure & Support Functions operating earnings before depreciation and amortisation (EBITDA)	(${strbizisfsegvorabsebi0})
No. of full-time equivalent employees Wholesale	${strbizisfperinvolwho0}
No. of full-time equivalent employees Infrastructure & Support Functions	${strbizisfperinvolinfsupfun0}

Legal information

All figures valid as of 31.12.2024
Subject to modification without notice. Errors excepted
The printed version of the 2024 Annual Report is authoritative

Other divisions: Fastweb + Vodafone & Group companies

The other divisions support our core activities in specific segments or related business sectors. Subsidiaries and affiliated companies in new areas help to tap growth markets. Swisscom focuses on alliances that contribute to the long-term protection of its corporate value. Affiliated companies based outside of Switzerland have to support the core business activity within Switzerland or have strategic logic.

Fastweb + Vodafone

Leading Challenger in Italy

Fastweb + Vodafone is the strong number 2 in the Italian market and a leading alternative provider of broadband and mobile services for residential and business customers. Following the merger of Fastweb and Vodafone Italy at the beginning of 2025, the new company Fastweb + Vodafone combines high-quality mobile and fixed infrastructures. The Italian second largest Telco company is the leading converged challenger in a market with material growth opportunities. The company offers innovative, competitively priced converged services to Italian consumers, businesses, and the country. The combined talent and expertise will boost innovation and help drive the digital transformation in Italy.

Go to Fastweb + Vodafone(opens in new tab)

Fastweb 2024	in EUR million
Residential Customers	${strfaspri0}
Enterprise Customers	${strfasges0}
Wholesale	${strfaswho0}
Revenue	${strfasnet0}
EBITDA	${strfasebi0}
Full-time employees	${strfasvol0}

Group companies

A useful addition to the core business

Swisscom complements its core business in related areas through its subsidiaries in the areas of network construction and maintenance (cablex Ltd) and broadcasting services (Swisscom Broadcast Ltd). Swisscom is also active in the online directories business (localsearch) and in Trust Services, which includes the business with trust services such as electronic signatures and digital evidence.

Go to Group companies(opens in new tab)
Go to Swisscom Ventures(opens in new tab)
Go to the Swisscom Outpost(opens in new tab)

Real Estate

Group structure

Material changes 2024

With the exception of the acquisition of Vodafone Italia, the other acquisitions and disposals of subsidiaries in 2024 are not material. In March 2024, Swisscom signed a sales agreement with Vodafone Group Plc regarding the takeover of 100% of Vodafone Italia for a purchase price of EUR 8.0 billion. The transaction was completed on 31 December 2024. Vodafone Italia will be merged with the Swisscom subsidiary Fastweb at a later date.

02.01.2025 Swisscom completes acquisition of Vodafone Italia

13.11.2024 Italian Authority for Communications clears transaction

24.09.2024 EU Commission clears transaction under the Foreign Subsidies Regulation

13.08.2024 Swisscom submits formal notification to the Italian Competition Authority

15.03.2024 Swisscom to acquire Vodafone Italia, creating a leading converged challenger in Italy

07.03.2024 Swisscom acquires majority shareholding in open-source specialist Camptocamp