Top service
Swisscom is synonymous with quality of service: last week, connect awarded the My Swisscom App top marks for the fourth time in a row. And now the broadband and mobile hotlines have also been named Switzerland’s best.
‘I’m very proud that everyone’s efforts and the consistent focus on our customers have paid off,’ says Dirk Wierzbitzki, Head of Residential Customers and member of Swisscom’s Executive Board. ‘Two first places in the connect test are further proof that it’s worth continually investing in the best service. For both digital and analogue, customers are in the best hands at Swisscom.’
This year, the expertise of our extremely friendly and motivated Swisscom employees – and their consistently high standard of knowledge – made a good impression once again. There were also further improvements in availability. ‘A huge achievement!’ according to connect. Swisscom scored highest among all the broadband hotlines tested in Switzerland, Austria and Germany, with a total of 467 points. So it not only boasts the best mobile hotline, but also the best broadband hotline in the DACH region.
Swisscom was also the winner in the service app test with 972 points – 41 points ahead of Sunrise and 149 points ahead of Salt, earning it the connect ‘Outstanding’ label. The My Swisscom App impressed the judges once again, scoring top points in the ‘functionality’ areas, which include navigation, operation, range of features and design.
Approximately 2,700 employees work for our customers every day – giving advice, answering questions and providing tech support 24 hours a day, seven days a week. In addition to the hotline, our customers can also get in touch via the My Swisscom App, chat, WhatsApp, Apple Business Chat or, of course, in our shops – which have also received multiple awards.