Swisscom and Ajila digitise the conclusion of contracts

Even 20 years after the breakthrough of the Internet, many time-consuming processes in business and public authorities have still not been completely digitised. Customers and citizens often have to print out forms, scan documents, sign them by hand – or even send them in by post. It’s the same picture in the back office, where digitised processes require printing and physical archiving when dealing with external parties for lack of legally binding and reliable digital systems. Swisscom and Ajila from Sursee offer a comprehensive platform to remedy this situation: "Digital Deals" is a cloud solution that enables the complete, legally compliant digitisation of business processes. "Thanks to the new platform, business processes can be handled online without intermediate steps or media disruptions. Swisscom and Ajila are thus supporting companies in their digitisation efforts and enabling them to quickly and securely introduce contemporary customer experiences," explains Roger Wüthrich-Hasenböhler, Head of Digital Business Unit at Swisscom. In addition, to enable legally valid signatures, Swisscom's All-in Signing Service, which fulfils the legal requirements of both Switzerland (ZertES) and the EU (eIDAS), is connected. The first customers of the new platform are already online. Swisscom also intends to use the platform for its own business processes.