Revenue from telecoms services in Switzerland fell overall by 2.1% to CHF 5,289 million. The decline was due to ongoing price erosion and the lower number of broadband and fixed line telephony connections. In addition, revenue from merchandise declined by 4.1%. In contrast, revenue from IT services with business customers rose by CHF 37 million (+3.2%). In the Swiss core business, EBITDA declined by CHF 41 million (–1.1%) on a like-for-like basis. The decline in revenue from telecoms services was more than offset by cost savings.
In the private customer segment, the number of mobile connections rose by 0.3% to 4.32 million. The number of fixed broadband connections fell by 1.5% year-on-year to 1.70 million connections; for TV, connections decreased by 2.8% to 1.43 million. Revenue from telecoms services fell by 1.6% in the private customer segment to CHF 3,795 million.
The market for business customers remains characterised by strong competition. Revenue from telecoms services was down by 3.3% year-on-year to CHF 1,494 million. However, Swisscom continues to have a strong position as a full-service provider and customer satisfaction is high. Demand for cloud, security and IoT solutions as well as business applications continued to grow. Revenue from IT services increased by 3.2% to CHF 1,191 million in 2024.
Swisscom continuously invests in the quality, coverage and performance of its network infrastructure. Investments in Switzerland remained high at CHF 1,712 million (+1.6%). As of the end of December 2024, Swisscom covered more than half of Swiss households and businesses with optical fibre and is systematically continuing the modernisation of its existing fixed network and mobile communications infrastructure in all Swiss municipalities. The entire population should have Internet access with bandwidths in the gigabit range by 2035.
In the area of sustainability, Swisscom was able to reduce the CO2 emissions directly resulting from its operations by 12% in 2024. This was thanks to the introduction of more than 1,000 electric vehicles, as well as heating renovations and electricity efficiency measures. This puts Swisscom on track to achieve its goal of reducing direct emissions by 90% by 2025.