Top security on the Swisscom hotline thanks to voice recognition

With the steadily growing availability and usage of online services, it is becoming easier and easier for potential defrauders to gain access to personal data on the Internet and to present themselves as a different person (so-called “social engineering”). Swisscom is taking this risk into account and is protecting its customers: as of the beginning of August – thanks to a new software – they will be clearly and quickly identified starting with the second call and will no longer have to answer any more security questions. “With Voiceprint, we are offering our customers on the hotline the leading edge security standard and in this way we can protect their sensitive data even better”, says Pascal Jaggi, Head of Customer Care at Swisscom.