Sustainability shapes every decision I make, whether at work or in my everyday life. It was this very conviction that led me to Swisscom – one of the most sustainable telecommunications companies in the world – two years ago. As a UX and service designer, I design Swisscom’s website and apps to be not only customer-centric and fully accessible, but also environmentally friendly After all, everything that happens digitally consumes resources: loading images, storing data, operating servers. Together with my team, I make sure that sustainability is considered from the outset.

This approach runs through all areas of my life: from nutrition and mobility to the conscious use of technology. Sustainability is an attitude – and at Swisscom, I can incorporate it into every project.

Tim Heeb

Experience Design Lead, Zürich

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