	Business Numbers for all business models
	Can be combined with intelligent routing modules
	Setup and management – simple, fast and at any time

What are Business Numbers?

The Swisscom Business Numbers provide your customers with rapid, direct access to your company from all networks. You can adapt all destination numbers and routing settings flexibly at any time using a modern web tool, by phone or together with our service specialists. We recommend combining your Business Numbers with intelligent routing modules and other useful services.

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Freecall 0800

The simple hotline and service number is available to your customers at all times free of charger

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Premium Rate 090x

Your telephone as an additional sales channel for all sorts of customer requirements

Anti-Money Laundering Act Impact on value-added services

As the result of a new Federal Court ruling, third-party invoicing through the Swisscom bill is subject to the Swiss Anti-Money Laundering Act (AMLA). This includes value-added services such as 090x numbers and SMS business numbers as well as Swisscom Pay. Swisscom has therefore been forced to block the use of value-added services on all business mobile connections.

> More on the impact of the Anti-Money Laundering Act

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International City Access

Be available globally with local phone numbers in over 80 countries around the world

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Shared Cost 084x

Your professional corporate presence with the perfect access for ordering services and customer support

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International Freecall +800

Your hotline and customer service number in over 80 countries all around the world

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Corporate Number 058

The foundation for a uniform corporate presence with professional number and call management

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Routing Modules

Combining your Business Numbers with intelligent routing modules from Swisscom makes your customer contacts more attractive and efficient. All callers are connected to the relevant contact person in your company without any loss of time, no important calls are missed and your employees make optimum use of the available resources.

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Simple, popular routing modules for your Business Numbers

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Standard/individual announcement

Choose between using standard texts or recording texts of your own for your announcement texts (welcome, price).

Origin

Route calls according to their origin (e.g. area code, language, country, canton, region).

Allocation

Distribute calls on a percentage basis to individual agents or destination numbers in order to better handle large traffic volumes, make optimum use of capacity and increase availability.

Queuing

Direct calls to a wait field (with a recorded message) if the destination number is busy. As soon as the destination number is available again, the caller who has been waiting the longest is connected.

Voicebox

Forward your missed calls to a high-performance answering machine.

Rerouting

Direct calls to the next available destination number in a pre-defined sequence (e.g. if the line is busy, if there is no answer or in the event of a technical fault).

Time

Direct calls intelligently to the right destination number depending on the time of day, the day of the week or the date.

MultiRing

Allow calls to ring at different destination numbers at the same time. The first destination number to answer is connected to the caller.

Whitelist/blacklist

Open up access for preferred callers (whitelist) or exclude undesired subscribers (blacklist).

Professional routing modules

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Interactive Voice Response (IVR)

Ensure the interactive pre-qualification of calls. Your customers issue simple voice or key commands over the phone (e.g. entry of customer number, postal code, language, required service) and are automatically put through to the right agent.

Voice Recording

Use the voice recording function to ensure quality, for training purposes or to have evidence at hand should you need it. Following consent from the caller, calls are recorded and stored on a secure server.

Tariff Change

Charge a fixed price per call or change the price during a call (e.g. hold queue free of charge, initial clarifications at a lower price and subsequent consulting service by a specialist at a higher price).

Secure Routing

Forward your calls easily in the case of unforeseen events (e.g. faults or failure of your local infrastructure) and therefore ensure all your sites can be contacted.

Cloud Contact Center

Automatic call distribution enables you to connect your agents to a virtual call center irrespective of location. If an agent’s phone number is engaged, the call is automatically forwarded to the next available agent. In this way, resources are used efficiently and calls are answered without being forwarded several times.

Further Options

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Business Numbers

What are Business Numbers?

Freecall 0800

Premium Rate 090x

Anti-Money Laundering Act Impact on value-added services

International City Access

Shared Cost 084x

International Freecall +800

Corporate Number 058

Routing Modules

Standard/individual announcement

Origin

Allocation

Queuing

Voicebox

Rerouting

Time

MultiRing

Whitelist/blacklist

Interactive Voice Response (IVR)

Voice Recording

Tariff Change

Secure Routing

Cloud Contact Center

Division

Selection

Express Activation

Number Display

Renumberation

Temporary Activation/Deactivation

This is what our customers say

ELCO Heating Solutions

Shahin Afshari

Direttore Contact Center

«99,9% dei chiamanti è indirizzato automaticamente all’interlocutore corretto.»