Business Numbers
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Business Numbers for all business models |
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Can be combined with intelligent routing modules |
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Setup and management – simple, fast and at any time |
What are Business Numbers?
The Swisscom Business Numbers provide your customers with rapid, direct access to your company from all networks. You can adapt all destination numbers and routing settings flexibly at any time using a modern web tool, by phone or together with our service specialists. We recommend combining your Business Numbers with intelligent routing modules and other useful services.
Routing Modules
Combining your Business Numbers with intelligent routing modules from Swisscom makes your customer contacts more attractive and efficient. All callers are connected to the relevant contact person in your company without any loss of time, no important calls are missed and your employees make optimum use of the available resources.
Standard/individual announcement
Choose between using standard texts or recording texts of your own for your announcement texts (welcome, price).
Origin
Route calls according to their origin (e.g. area code, language, country, canton, region).
Allocation
Distribute calls on a percentage basis to individual agents or destination numbers in order to better handle large traffic volumes, make optimum use of capacity and increase availability.
Queuing
Direct calls to a wait field (with a recorded message) if the destination number is busy. As soon as the destination number is available again, the caller who has been waiting the longest is connected.
Voicebox
Forward your missed calls to a high-performance answering machine.
Rerouting
Direct calls to the next available destination number in a pre-defined sequence (e.g. if the line is busy, if there is no answer or in the event of a technical fault).
Time
Direct calls intelligently to the right destination number depending on the time of day, the day of the week or the date.
MultiRing
Allow calls to ring at different destination numbers at the same time. The first destination number to answer is connected to the caller.
Whitelist/blacklist
Open up access for preferred callers (whitelist) or exclude undesired subscribers (blacklist).
Interactive Voice Response (IVR)
Ensure the interactive pre-qualification of calls. Your customers issue simple voice or key commands over the phone (e.g. entry of customer number, postal code, language, required service) and are automatically put through to the right agent.
Voice Recording
Use the voice recording function to ensure quality, for training purposes or to have evidence at hand should you need it. Following consent from the caller, calls are recorded and stored on a secure server.
Tariff Change
Charge a fixed price per call or change the price during a call (e.g. hold queue free of charge, initial clarifications at a lower price and subsequent consulting service by a specialist at a higher price).
Secure Routing
Forward your calls easily in the case of unforeseen events (e.g. faults or failure of your local infrastructure) and therefore ensure all your sites can be contacted.
Cloud Contact Center
Automatic call distribution enables you to connect your agents to a virtual call center irrespective of location. If an agent’s phone number is engaged, the call is automatically forwarded to the next available agent. In this way, resources are used efficiently and calls are answered without being forwarded several times.
Division
Manage calls from withheld phone numbers individually (e.g. reject call or request that callers enter their phone number).
Selection
Block calls depending on their origin (e.g. mobile network, fixed network, calls from abroad).
Express Activation
In urgent cases, activate your national Business Number immediately.
Number Display
Decide which number is shown on your agent’s display (caller’s number or your Business Number).
Renumberation
Automatically route calls that you receive directly on your destination numbers (e.g. 031 ...) to another number (e.g. 058 ...), or notify the caller of the correct number via a recorded message.
Temporary Activation/Deactivation
Activate or deactivate your Business Number for a specified or indefinite time. This saves you costs if the Business Number is underused.