Help with bills & costs

Registration information can be found on the help page My Swisscom Business.

Pay invoices in My Swisscom Business.

1. Open “Invoices” in My Swisscom Business
2. “Manage invoices” and then select “Online payment” 
3. Select the desired invoice or installment and select “Pay”

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Simply extend the payment deadline for an invoice in My Swisscom Business.

1. Open “Invoices” in My Swisscom Business
2. Select the desired invoice
3. Select “Extend payment deadline”

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Simply create installment payments in My Swisscom Business.

1. Open “Invoices” in My Swisscom Business
2. Select “Manage invoices” and then “Instalment plan”
3. Select the desired bill account under “Create installment plans”
4. Select “Create”

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Cancel the installment plan in My Swisscom Business.

1. Open “Invoices” in My Swisscom Business
2. Select “Manage invoices” and then “Instalment plan”
3. Select active installment plan
4. Select “Cancel installment plan”

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Change invoice language in My Swisscom Business.

1. Open “Invoices” in My Swisscom Business
2. “Manage invoices” and then select “Invoice options”
3. Open “Change language”
4. Select the desired bill account with the arrow symbol (>) on the right

Switch to My Swisscom Business

Simply switch the sending of invoices to e-mail in My Swisscom Business.

1. Open “Invoices” in My Swisscom Business
2. Select “Manage invoices” and then “Invoice options”
3. Select “Switch to invoice by e-mail”
4. Select bill account
5. Open “Change shipping method” with arrow symbol (>)

Switch to My Swisscom Business

Change the e-mail recipient address of the invoice in My Swisscom Business.

1. Open “Invoices” in My Swisscom Business
2. Select “Manage invoices” and then “Billing options”
   
3. Open “Change e-mail recipient address of invoice”
4. Select desired invoice accounts with checkbox
5. Open “Change e-mail address” with button above

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Change your billing address in My Swisscom Business

1. Open “Invoices” in My Swisscom Business
2. Select “Manage invoices” and then “Billing options”
   
3. Open “Change billing address”
4. Select desired invoice accounts with checkbox
5. Open “Change billing address” with button above

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Simply enter or change the bill reference in My Swisscom Business.

1. Open “Invoices” in My Swisscom Business
2. Select “Manage invoices” and then “Billing options”
   
3. Open “Change invoice reference” 
4. Select billing account with arrow symbol (>) on the right

Switch to My Swisscom Business

All other products

1. Contact Swisscom
   
   • As an SME customer
   • As a major customer

Simply check the current costs of a connection in My Swisscom Business.

1. Open “Invoices” in My Swisscom Business
2. Select the desired invoice
3. Select “Current costs”

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Download a copy of the invoice in My Swisscom Business.

1. Open “Invoices” in My Swisscom Business 
2. Select the desired invoice
3. Select “Open invoice” or “Open invoice with details”

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Send a copy of the invoice via My Swisscom Business.

1. Open “Invoices” in My Swisscom Business
2. Select the desired invoice
3. Select “Send invoice”
4. Select contact under “Select recipient”

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