Help with bills & costs

The most popular content relating to your data, products and bills can be found in this section. If your topic is not covered or you cannot find the answer to your question, you can ask the Swisscom Community(opens in new tab) or contact us at any time.

My Swisscom Business​

How do I access My Swisscom Business?

Registration information can be found on the help page My Swisscom Business.

Pay bills

How do I pay my invoices online?

Pay invoices in My Swisscom Business.

  1. Open “Invoices” in My Swisscom Business
  2. “Manage invoices” and then select “Online payment” 
  3. Select the desired invoice or installment and select “Pay”

To My Swisscom Business

How do I extend the payment deadline for an invoice? (SME)

Simply extend the payment deadline for an invoice in My Swisscom Business.

  1. Open “Invoices” in My Swisscom Business
  2. Select the desired invoice
  3. Select “Extend payment deadline”

To My Swisscom Business

How can I pay my bills in instalments? (SME)

Simply create installment payments in My Swisscom Business.

  1. Open “Invoices” in My Swisscom Business
  2. Select “Manage invoices” and then “Instalment plan”
  3. Select the desired bill account under “Create installment plans”
  4. Select “Create”

To My Swisscom Business

Note:

A block is automatically set for all value-added services.

Fees such as unblocking or reminder fees are not included in the installment payment.

How do I cancel an installment plan? (SME)

Cancel the installment plan in My Swisscom Business.

  1. Open “Invoices” in My Swisscom Business
  2. Select “Manage invoices” and then “Instalment plan”
  3. Select active installment plan
  4. Select “Cancel installment plan”

To My Swisscom Business

Change invoice settings

How do I change the invoice language?

Change invoice language in My Swisscom Business.

  1. Open “Invoices” in My Swisscom Business
  2. “Manage invoices” and then select “Invoice options”
  3. Open “Change language”
  4. Select the desired bill account with the arrow symbol (>) on the right

Switch to My Swisscom Business

How do I receive my invoices by e-mail?

Simply switch the sending of invoices to e-mail in My Swisscom Business.

  1. Open “Invoices” in My Swisscom Business
  2. Select “Manage invoices” and then “Invoice options”
  3. Select “Switch to invoice by e-mail”
  4. Select bill account
  5. Open “Change shipping method” with arrow symbol (>)

Switch to My Swisscom Business

How do I change the e-mail recipient address of the invoice?

Change the e-mail recipient address of the invoice in My Swisscom Business.

  1. Open “Invoices” in My Swisscom Business
  2. Select “Manage invoices” and then “Billing options”
  3. Open “Change e-mail recipient address of invoice”
  4. Select desired invoice accounts with checkbox
  5. Open “Change e-mail address” with button above

To My Swisscom Business

How do I change my billing address?

Change your billing address in My Swisscom Business

  1. Open “Invoices” in My Swisscom Business
  2. Select “Manage invoices” and then “Billing options”
  3. Open “Change billing address”
  4. Select desired invoice accounts with checkbox
  5. Open “Change billing address” with button above

To My Swisscom Business

How do I enter or change an invoice reference?

Simply enter or change the bill reference in My Swisscom Business.

  1. Open “Invoices” in My Swisscom Business
  2. Select “Manage invoices” and then “Billing options”
  3. Open “Change invoice reference” 
  4. Select billing account with arrow symbol (>) on the right

Switch to My Swisscom Business

Note:

The invoice references are shown on the top right of page 1 of the invoice.

How do I enter or change a contract reference?

Simply enter or change the contract reference in My Swisscom Business.

Enterprise Mobile / NATEL® Go
  1. Open “Inventory” in My Swisscom Business
  2. Select the affected phone number with the arrow symbol (>) on the right
  3. In the “Product details”, click on “Edit” next to the product name
All other products
  1. Contact Swisscom

Note:

Contract references are printed on the invoice from page 3 in the details on the right.

Manage invoices

How do I check the current costs on a connection? (SME)

Simply check the current costs of a connection in My Swisscom Business.

  1. Open “Invoices” in My Swisscom Business
  2. Select the desired invoice
  3. Select “Current costs”

To My Swisscom Business

How do I activate or order a detailed list of my calls (proof of connection)?

Activate or order a detailed list of my calls in My Swisscom Business.

Enterprise Mobile
  1. Open “Invoices” in My Swisscom Business
  2. Click on “Connection data”
  3. Continue as follows:
    • One-time: Fill in “Order proof of connection”
    • Monthly: Click on “Configure recurring shipping”

To My Swisscom Business

Private customer / SME products
  1. Open “Invoices” in My Swisscom Business
  2. Select affected invoice
  3. Under Actions, click “Open proof of connection”

To My Swisscom Business

Key account products
  1. Open Invoice Reporting in My Swisscom Business
  2. Continue as follows:
    • One-time: Click “View connections”
    • Monthly: Select “Connections and costs”

To My Swisscom Business

Note:

The proof of connection can be viewed and triggered retrospectively in the following period:

  • Enterprise Mobile: 6 months
  • Private customer / SME products: 5 months and current month

How do I download a copy of an invoice?

Download a copy of the invoice in My Swisscom Business.

  1. Open “Invoices” in My Swisscom Business 
  2. Select the desired invoice
  3. Select “Open invoice” or “Open invoice with details”

To My Swisscom Business

How do I send a copy of an invoice by e-mail?

Send a copy of the invoice via My Swisscom Business.

  1. Open “Invoices” in My Swisscom Business
  2. Select the desired invoice
  3. Select “Send invoice”
  4. Select contact under “Select recipient”

Switch to My Swisscom Business

Note:

If contact cannot be selected, click on «Create contact».

More about My Swisscom Business

Would you like to know more about My Swisscom Business? Learn more about the area and how you can benefit.

Go to My Swisscom Business

Personal advice

Access telephone advice on our products.

Advice for SMEs
Advice for Enterprise Customers