COMBOX® for SMEs: your mobile and fixed network answering machine
With COMBOX® basic and COMBOX® pro, your mobile and fixed-line telephone can always receive calls. Your answering machine receives all calls that you cannot answer in person and records messages left by callers. You do not require an additional device.
Use your COMBOX® from any fixed-network or mobile phone worldwide; listen to messages and return calls at the touch of a button. You can manage your COMBOX® settings easily in My Swisscom Business.
Visual Voicemail
With Visual Voicemail (VVM), your COMBOX® missed calls messages are displayed directly on your smartphone. You can listen to them there and then, without calling the COMBOX® number.
VVM is supported for iPhones and Android devices from Android M onwards. Ensure that the most recent update is installed on your smartphone.
The function is activated as standard on Android devices. The function needs to be activated before the first use on iPhones.
Activating VVM on iPhones:
- In device settings, switch on mobile data.
- Text ‘STATUS VVM’ to 444.
- You will receive an order confirmation by SMS.
- You will receive a further SMS if VVM has been successfully activated.
- Switch the device off and back on again after a few seconds.
- Go to ‘Telephone and Voicemail’ to finish setting up VVM on your device.
Note: VVM requires mobile data. Charges may be incurred if data roaming is activated.
Frequently Asked Questions
What subscriptions does COMBOX® include?
COMBOX® pro is included in all SME mobile subscriptions. These include Enterprise Mobile, inOne SME mobile, Swiss SME mobile, NATEL® company, NATEL® business infinity and all older mobile subscriptions. It is also included with inOne SME office, inOne SME office light, Swisscom Line basic and Swisscom Line plus. COMBOX® basic is included in all other fixed network subscriptions and in all mobile subscriptions for residential customers.
How do I access my COMBOX®?
From a mobile phone: dial +41 79 499 79 79.
From a fixed line: dial 086 and your telephone number. (The COMBOX® needs to have been activated beforehand in the Customer Center.)
How do I operate my COMBOX®?
Return call at the touch of a button
Store message permanently
Delete message
Repeat message
Next message
Announce time
Announce telephone number
Settings
Announce all button functions
A simple explanation of COMBOX® functions.
Storage space
Messages can be stored permanently, messages you have listened to are automatically deleted after one day, new messages are deleted after 30 days.
SMS notifications
An SMS is sent when the COMBOX® receives an incoming call.
Personal greeting for domestic calls
The COMBOX® greeting for domestic calls can be set with or without a phone number message.
Personal greeting for international calls
The COMBOX® greeting for international calls can be set with or without the option to leave a message.
Message forwarding
Voice messages can be forwarded to up to three e-mail addresses.
Message Waiting Indicator (fixed network only)
Message Waiting Indicator (MWI) is a function supported by fixed-line devices, which notifies you of new COMBOX® messages on your fixed-line device. A flashing light and/or symbol (envelope symbol, cassette symbol, '1 message’ or similar) indicates the new message on the display. MWI replaces the previous notification system, where COMBOX® called you when a new message was received. The previous notification system remains active for Smart Business Connect and Managed Business Communication customers.