Easy Protection Business: questions and answers

1. Start the process for a device swap online in your own device inventory(opens in new tab) (opens up a new window). If you complete the steps by 4.30 pm on a regular working day, we will usually deliver a new, equivalent replacement device to the delivery address of your choice in Switzerland on the following working day.
2. After receiving the replacement device, you simply send the defective device back to Swisscom free of charge within 15 working days using the business reply label included with the replacement device.
   
3. Alternatively, you can take your device to your nearest Swisscom Shop. We will repair or replace your smartphone as part of the normal repair process.

The Swisscom device guarantee (or Easy Protection Business for insurance claims) will cover you for a device swap online in the device inventory or a repair in the Swisscom Shop.

Please note: The repair for a damaged device must always be arranged by Swisscom. This is the only way to ensure that the Swisscom device warranty or Easy Protection Business covers the costs.

Easy Protection Business provides cover for different scenarios:

1. Drop and display damage
   Example: you drop your mobile phone and the display shatters.
2. Water damage
   Example: you drop your mobile phone in the bath and it no longer works.
3. Device swap directly in your device inventory
   
4. Express repair at the Swisscom Repair Center or by a Swisscom repair partner with free replacement device for the duration of the repair (incl. data transfer).
5. Max. 1 provision of services per contract year and device.