Fair Use Policy and tips & tricks for data use 

Connections are provided for the normal, business-typical and average private communications traffic of business customers.

Swisscom may, at its discretion, monitor the customer’s usage behaviour at the individual connection level (connection/telephone number with all associated (e)SIMS) with regard to the types of traffic included in the subscription. Swisscom reserves the right to inform the customer and/or respective user of the excessive or improper use and, at the same time, take appropriate action to prevent the excessive or improper use of the affected connections, to throttle the data speed, discontinue service provision or restrict the maximum data allowance.  

Excessive use is deemed to be the exceeding of the following monthly limits for connections with an unlimited data allowance (any additional data packets purchased are not taken into account):

• Domestic data volume greater than that specified in the customer contract or subscription details (typically 40 or 60 GB)
  
• Roaming data volume greater than 40 GB
  
• Domestic voice communication in excess of 10,000 minutes
  
• International and roaming voice communication in excess of 2,500 minutes
  
• More than 10,000 SMS.

The following is considered improper use (not exhaustive):

• Transferring the Swisscom services to third parties or for other purposes; for example, by reselling or using the connections as gateways (routers, hotspots)
  
• Using the connections for machine-to-machine, direct-dial and permanent connections, monitoring applications, or static use
  
• Exclusively using connections outside of Switzerland.
  

The following restrictions apply to the use of Multi Device:

• Multi Device is intended for personal use by a single individual.
  
• Parallel use of Multi Device at different locations and use of mobile hotspots is not permitted.
  
• If the Multi Device SIM is misused or there are indications of misuse, Swisscom is authorised to block the connection immediately.
  

Optimise your data use by using WLAN connections to access the Internet, especially at home or in the office. Make sure you are connected to the WLAN when performing software and app updates, for example.

The available bandwidth is shared by the number of applications running concurrently. It is advisable to close background applications & apps you are not using to avoid affecting the remaining bandwidth. You can do this in your device settings.

Note: the data consumption displayed on your Android device is a guide and is not final or binding. The actual consumption may differ and is displayed in the Swisscom Cockpit. You can also purchase data packages in the Swisscom Cockpit at any time.

How to view the data consumption of each app on your Android device.

1. Open your phone’s Settings
2. Tap Network & Internet.
3. Under Data usage, you will see the amount of data consumed.

Under the menu item Data warning & limit, you will find the app data usage cycle. Here, you can specify the day on which your billing month begins. You can also set a data limit that will trigger a warning from your smartphone. To discover which applications you use most based on data consumption, see App data usage. You will then see a list of all the apps.

Note: the data consumption displayed on your iPhone is a guide and is not final or binding. The actual consumption may differ and is displayed in the Swisscom Cockpit. You can also purchase data packages in the Swisscom Cockpit at any time.

How to view the data consumption of each app on your iPhone.

1. Open Settings.
2. Tap Mobile Service.
3. Under Current Period, you will see the amount of data consumed.

If you do not reset your statistics, data consumption on your iPhone is tracked continuously. Reset the statistics at the beginning of the month to check your monthly consumption. You can find this option under the app list, where you can also deactivate mobile data for the individual apps. Use the Roaming overview on your iPhone to control costs outside the EU.