Customer Identity Access Management
Protect customer accounts from misuse with cIAM
Customer identities are valuable and must be protected. Prevent the misuse of customer logins with Customer Identity and Access Management (cIAM).
As a company, your customer login credentials are always vulnerable to cyberattack. In fact, credentials are a popular gateway for attacks. For data protection reasons and to avoid reputational risk, optimally protecting your customer details should be high on your agenda. Whilst you may not be intimately aware of your customers’ security habits, password reuse is a well-known problem.
When is it the right solution?
As a company, you have an obligation to protect customer data. You therefore need a solution for the standardised management of customer registration and access, even across multiple systems. It is also important that your company’s security requirements are complied with and that any misuse is detected swiftly.
The first step towards cIAM
Use Cases: cIAM in practice
cIAM from Swisscom is a managed service based on proven technologies and best practices. Identity and Access Management integrates seamlessly with existing environments to ensure compliance with your security requirements.
Problem solving by Swisscom
Use proven and predefined processes for:
- The provisioning and rollout of hardware tokens to meet the tightest security requirements
- Customisable self-service processes for user registration and password reset
- Easy-to-use smartphone MFA solutions from Switzerland
Integration with existing user management solutions
Integrate cIAM with existing user management solutions such as Active Directory and LDAP directories. Use existing or different login methods, including social logins and self-administration on My Swisscom Business for example. Experienced Swisscom security specialists are on hand to support you with this.
Guaranteed security throughout
Adapt your security to your needs by incorporating additional authentication methods such as MFA and Continuous Adaptive Trust (CAT). Reduce user interactions to the minimum necessary for an optimal customer experience.
Dynamic security mechanisms protect accounts and customers from phishing and MFA fatigue attacks. And location-based protective measures prevent cybercriminals from accessing customer accounts from remote locations. The modular design means that you can purchase the protection mechanisms as required.
Secure managed service
Source cIAM as a managed service from ISO 27001-certified Swiss data centres with data storage in Switzerland. WAAP (Web Application and API Protection) provides comprehensive protection. Thanks to ongoing development, the solution supports new authentication methods such as the E-ID or SSI (Self-Sovereign Identity) soon after they become available.
