Help on Swisscom Sign for business customers

Register for Swisscom Sign for SMEs.

Initiate signing processes and manage documents.

Everything about the Swisscom Cockpit.

General topics about Swisscom Sign and the electronic signature.

Everything you need to know about data protection and encryption.

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First steps

Register for Swisscom Sign for SMEs.

Requirements for registration
Registering for Swisscom Sign for SMEs
Registering for Swisscom Sign for SMEs using Cockpit

Requirements for registration

Before you can use Swisscom Sign, you must identify yourself once by means of a valid identity document.

To register you will need:

  1. A smartphone
  2. My Swisscom App(opens in new tab)
  3. A valid identity document (passport or ID card)

Why do you have to identify yourself?

Is a biometric passport required?

Can only existing customers benefit from Swisscom Sign?

Registering for Swisscom Sign for SMEs

Make sure you meet the requirements for registration and start the registration process.

  1. Go to sign.swisscom.ch(opens in new tab) in your browser. 
  2. Scan the QR code with your smartphone's camera.
  3. Follow the instructions in the My Swisscom app and identify yourself once using a valid identity document.
  4. Optional: Register for Swisscom Sign for SMEs using Cockpit.

Problems with identification?

Registering for Swisscom Sign for SMEs using Cockpitonly available on subscription

Use Swisscom Sign with a clear Cockpit, where you can add employees to your organisation and pay for documents together via a centralised means of payment. Always keep an eye on your ongoing costs and signing processes.

  1. In your browser, go to sign.swisscom.ch/cockpit(opens in new tab).
  2. Scan the QR code with your smartphone's camera and follow the instructions in the My Swisscom app. If you are registering for Swisscom Sign for the first time, scan the QR code a second time after registering successfully in order to get to the Cockpit.
  3. Continue in your browser and create an organisation.

Further links

What are the advantages of the Swisscom Sign Cockpit?

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Signing documents

Initiate signing processes and manage documents.

Upload and sign document

Upload and sign document

Sign documents and invite others to sign documents. As the owner or member of an organisation, you can initiate signing processes from the desktop(opens in new tab) or from the My Swisscom app(opens in new tab).

Select below where you want to start your signing process:

  1. Go to sign.swisscom.ch(opens in new tab).
  2. Upload the document you want to sign.
  3. Place your signature on the document by dragging and dropping the «My Signature» button to the desired location in the document.
  4. Enter your contact information.
  5. Select the type of signature.
  6. In case of commercial use, pay for the signature.
  7. Use your smartphone's camera to scan the displayed QR code.
  8. Confirm your signature in the My Swisscom app.
  9. Now you can download the signed document.
  1. Open the My Swisscom app.
  2. Click on Swisscom Sign on the start page. If you are logged in, you will find Swisscom Sign under Top Features.
  3. Upload a document or scan a document with your camera.
  4. Place your signature on the document by dragging and dropping the «My Signature» button to the desired location in the document.
  5. Enter your contact information.
  6. Select the type of signature.
  7. In case of commercial use, pay for the signature.
  8. Confirm your signature in the My Swisscom app.
  9. Now you can download the signed document.

How do the types of signature differ?

Inviting others to sign

Who can see my documents?

Where can I view a signed document later?

View the status of a document or an invitation to sign

Document deletion period

If I have lost a document, can Swisscom send me a copy?

Further links

Sign and manage documents in the Cockpit

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Organisation with Cockpit only available on subscription

Create an organisation, add members, initiate signing processes, manage subscription and much more.

The Cockpit explained
Creating an organisation
Purchasing and managing a subscription
Administer members
Edit organisation details
Signing processes for organisations
Viewing transactions

The Cockpit explained

With the Cockpit for Swisscom Sign, you can add additional members to your organisation and jointly manage documents and pay for them via a centralised means of payment. Thanks to a clear Cockpit, you can always keep an eye on the running costs of all signing processes.

Your benefits with the Swisscom Sign Cockpit

  • Add more members to your organisation
  • Pay for signatures via a centralised means of payment
  • Keep an overview of costs and ongoing signing processes

Creating an organisation

Build your organisation in just a few minutes with just a few clicks.

  1. Go to sign.swisscom.ch/cockpit(opens in new tab) in your browser.
  2. Scan the QR code (Register or log in) with your smartphone's camera and follow the instructions in the My Swisscom app. If you are registering for Swisscom Sign for the first time, scan the second QR code a second time.
  3. Continue in your browser and enter your organisation/company details as well as your personal details.
  4. Confirm your email address.
  5. You have now created an organisation. Purchase a subscription to use all features of the Cockpit.

Can I create multiple organisations?

I have already created an organisation but can no longer find it

Difference between company name and organisation name

Purchasing and managing a subscription

Before you, as the owner of an organisation, can use all the features of the Cockpit, such as adding members, you must purchase a subscription.

  1. Select the «Manage subscription» option from the menu overview.
  2. Click on the «Subscribe now» button.
  3. Add a valid payment method and confirm by clicking on «Save and subscribe».

Why do I have to purchase a subscription?

Costs

What payment methods are available?

Difference between company name and organisation name

Invoice and receipt

Cancellation

Further links

Update billing address

Administer members

As an administrator, add additional members to your organisation so they can pay for signatures directly via the payment method stored in the organisation.

  1. Select the «Members» option from the menu overview. You will then see a tabular overview of all members.
  2. Add more members by clicking on the «Add new member» button.
  3. You can remove members from your organisation by clicking on the «Remove» button to the right of the member.

What rights do added members have?

What happens to removed members?

How can I give administrator rights to another member?

Create and manage teams

Create teams within your organisation and assign the signature processes to a team. All members of a team can view and edit the assigned signature processes. In the event of absences, team members can send reminders and view the status of the signature processes.

Create new team

Manage team members

Assign signature process to a team

Edit organisation details

You can edit the name of your organisation and the billing address in the Cockpit at any time. This feature is only available to the owner or administrator of an organisation.

  1. Select the «Organisation details» option from the menu overview.
  2. Click on the «Edit information» button and confirm with «Save».

Difference between company name and organisation name

Why can't I edit my email address?

Signing processes for organisations

Sign documents and invite others to sign documents. As the owner or member of an organisation, you can initiate signing processes either from the browser in the Cockpit(opens in new tab), via sign.swisscom.ch(opens in new tab) or in the My Swisscom app(opens in new tab).

Select below where you want to start a signing process:

  1. Select the option «My signing processes» from the menu overview and click on the button «Start new signing process».
  2. Upload the document you want to sign.
  3. Place your signature on the document by dragging and dropping the «My Signature» button to the desired location in the document.
  4. Enter your contact information.
  5. Select the type of signature.
  6. In case of commercial use, pay for the signature.
  7. Use your smartphone's camera to scan the displayed QR code.
  8. Confirm your signature in the My Swisscom app.
  9. Now you can download the signed document.
  1. Go to sign.swisscom.ch.
  2. Upload the document you want to sign.
  3. Place your signature on the document by dragging and dropping the «My Signature» button to the desired location in the document.
  4. Enter your contact information.
  5. Select the type of signature.
  6. In case of commercial use, pay for the signature.
  7. Use your smartphone's camera to scan the displayed QR code.
  8. Confirm your signature in the My Swisscom app.
  9. Now you can download the signed document.
  1. Open the My Swisscom app
  2. Click on Swisscom Sign on the start page. If you are logged in, you will find Swisscom Sign under Top Features.
  3. Upload a document or scan a document with your camera.
  4. Place your signature on the document by dragging and dropping the «My Signature» button to the desired location in the document.
  5. Enter your contact information.
  6. Select the type of signature.
  7. In case of commercial use, pay for the signature.
  8. Confirm your signature in the My Swisscom app.
  9. Now you can download the signed document.

How do the types of signature differ?

Inviting others to sign

Who can see my documents?

Where can I view a signed document later?

View the status of a document or an invitation to sign

Document deletion period

If I have lost a document, can Swisscom send me a copy?

Viewing transactions

As the administrator or owner of an organisation, you can see how many signatures have already been made using the organisation's means of payment. This feature is only available to the owner or administrator of an organisation.

  1. In the Cockpit(opens in new tab), select the «Transactions» option from the menu overview.
  2. You will see an overview of all signatures paid for and the costs per signing process started for all members of your organisation.

Further links

Invoice and receipt

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General topics

General topics about Swisscom Sign and the electronic signature.

Swisscom Sign explained

Swisscom Sign explained

Signing without pen and paper: The qualified electronic signature (QES) replaces handwritten signatures in the digital world.

What is Swisscom Sign?

What is a qualified electronic signature and how secure is it?

Advantages of a digital signature over a handwritten signature

Electronic signature fees

Signing outside the EU/Switzerland

Using Swisscom Sign directly in Microsoft Office and Google Docs

Statutory regulation of electronic signatures

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Security

Everything you need to know about data protection and encryption.

Swisscom Sign and security

Swisscom Sign and security

The protection of your personal data is important to us. We explain to you transparently and simply who has access to your data.

Are the signed documents uploaded to a cloud?

Security of an electronic signature from Swisscom Sign

How can the authenticity of the person signing be guaranteed?

Data Protection Act (DSG) and General Data Protection Regulation (GDPR) compliance of Swisscom Sign

How can I tell that a document has not been changed?

How can I check the authenticity of an electronic signature?

Is a scanned handwritten signature legally valid?