For small enterprises and self-employed people

Technical support for computers, printers and Microsoft 365 applications

Need support with your computer, smartphone or Microsoft 365 applications? 

Our My Service experts will be happy to help. Get one-to-one technical assistance from an expert over the phone, in our Swisscom Shops or directly at your home or office, from CHF 25.—.

All inclusive

My Service Business

The all-inclusive offer for small enterprises and self-employed people: back up data, set up Microsoft 365 applications or receive technical support from experts.

  • For all office equipment and operating systems (computers, smartphones, printers, Microsoft 365 applications etc.)
  • Support from our IT experts and Microsoft-certified employees
  • For 3 workstation users
  • In a Swisscom Shop and on the hotline Charges apply for on-site support; travel of CHF 80.— included
  • Includes 18 services per year

My Service Terms and Conditions of Offer​ (PDF)

Price per month
25.–

My Service Business is available to both Swisscom customers and non-customers. A free Swisscom login is required.

Individual services

Charged according to cost

Support for your office equipment and operating systems. In the Swisscom Shop, by phone or in your own home.

  • E-mail setup
  • Transfer and back up data
  • Set up and optimise Microsoft 365 applications
  • Set up office equipment (computers, smartphones, printers etc.)
  • Check and set up virus protection

Price per 15min For on-site support: + CHF 80.— for travel
40.–
 

The most common support provided by My Service

Setting up office equipment & applications

We’ll set up your office equipment and provide assistance with Microsoft 365 applications (e.g. Microsoft Teams or Skype for Business).

Security check​

We’ll scan your computer or laptop for viruses and provide security advice.

Technical support

We’ll fix issues with your computer, printer, smartphone or operating system.

Backing up & synchronising data

With your input, we’ll transfer your data from your old computer, laptop or smartphone to your new device.

Service overview

Computer & Software

  • Computer setup
  • Microsoft 365 application setup
  • Operating system update
  • Data transfer
  • Hard disk backup/recovery

Security

  • Virus removal
  • Protecting the device from hackers & phishing
  • Security setting checks
  • Anti-virus software installation
  • Regular monitoring

Smartphone, tablet, printer etc.

  • Setting up the device
  • Setting up e-mail and synchronising accounts.
  • Data transfer
  • Secure data deletion

FAQs

Do charges apply for calls to 0800 822 830?

No, it is a freephone number. However, if a service is requested without a subscription, a charge of CHF 40.—/15 minutes will apply for the service. The price of the support will always be agreed with the customer before work starts.

How long does telephone-based support take on average?

Depending on the issue, a consultation can take between 15 minutes and 2 hours.

Is there a minimum contract period?

Yes, a minimum contract term of 12 months applies for all new subscriptions. If an additional option is added, the minimum contract period of the All-In package is extended by a further 12 months.

Can the additional option be added at any time?

Yes, a My Service Business option (Workplace or On-site) can be added at any time. Options are only available in combination with a My Service Business All-In package.

Do you have an enquiry or need one-to-one advice?

​Hotline for enquiries

Mon-Fri 08.00-21.00
Sat 08.00-17.00
Tel.: 0800 822 830

Schedule an appointment

Would you like to personally discuss your issue with an expert? Just make an appointment at an SME Center near you.

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Call us

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Contact us in writing

Go to contact form