MS Teams Telephony Mobile

Microsoft Teams Mobile for seamlessly integrated communication

Experience integrated communication on your desktop, smartphone and tablet – exclusively with Swisscom.

Answer your Microsoft Teams calls with your smartphone’s standard telephony app and seamlessly switch to a Teams-enabled desktop or tablet, improving employee availability for customers and partners.

When is it the right solution?

Looking for a call log that includes all calls, including desktop and smartphone? Want to be able to switch instantly from your smartphone to your desktop during a call to share your screen?

You can with Teams Telephony Mobile, because the solution works with any device connected via Teams. Add mobile numbers to call queues and your company’s telephone system. Or choose whether to display your mobile number or the number provided by the company as the caller ID for outgoing calls. Even when you make a call over the mobile network, your Teams presence status is automatically updated (from “Available” to “In a call”).

Your benefits:

  • Use mobile phone numbers for Teams Telephony with no additional connection or price plan
  • Synchronised call logs of all MS Teams and mobile calls for greater transparency
  • Automatically updated Teams presence status, even for calls using the mobile network

Requirements for using Teams Telephony Mobile

The following requirements are prerequisites for using Microsoft Teams Telephony Mobile.

Enterprise Mobile subscription

An Enterprise Mobile subscription is a basic requirement for using Microsoft Teams Telephony Mobile. Choose from the following subscriptions:

  • Enterprise Mobile Swiss
  • Enterprise Mobile Europe
  • Enterprise Mobile Europe advanced
  • Enterprise Mobile Global
  • Enterprise Mobile Intercontinental

Microsoft M365 licence for the end user

To be able to use MS Teams Telephony Mobile, one of the following M365 licences must be activated in the end user’s Microsoft account:

  • E1: Teams Phone Standard
  • E3: Teams Phone Standard
  • E5: No additional licence required

Oder

  • M365 Business Basic: Teams Phone Standard
  • M365 Business Premium: Teams Phone Standard
  • M365 Business Standard: Teams Phone Standard

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Instructions

Teams Telephony Mobile in everyday life

Project management

Linda works on customer projects at an Internet solution provider. Her job involves constant travel and contact with customers so she needs efficient mobile communication that clearly indicates her status and shows her availability.

Her first point of contact is the mobile phone number for her smartphone. However, Linda also appreciates the convenience of making calls on all her devices and using the call logging and voicemail features. MS Teams Telephony Mobile meets Linda’s needs and allows her to communicate effectively on the move with prompt and seamless customer interaction.

Benefits of MS Teams Telephony Mobile for Linda
  • Multiple usable communication channels (smartphone, MS Teams app) with one phone number for increased productivity
  • Calls can be answered easily using the smartphone’s standard phone function
  • Integration of mobile phone number with presence status, call log and MS Teams voicemail

Field engineering

Sarah is an electrical engineer at Tunnel-Berg und Kanal AG. She relies on efficient communication with suppliers, customers and team members when she works on site in different and often difficult environments.

Sarah needs a reliable way of making calls over the mobile network because there are often no other options (such as mobile data communication or Wi-Fi networks).

Benefits of MS Teams Telephony Mobile for Sarah
  • Reliable contact when there is poor reception thanks to the standard 4G VoLTE telephone function
  • Smartphone calls are straightforward, even without the MS Teams app

Maintenance and support

Thomas is part of a team that deals with the maintenance of machines and installations at customer premises. They often work on site and use their smartphones for communication. Regularly contacted by customers for information or about faults, it is important that they are integrated with other team members (e.g. the back office). Thomas’ team is organised in a call queue, which means that customer calls are routed to a central number and forwarded to team members depending on their availability.

Benefits of MS Teams Telephony Mobile for Thomas
  • Team members with mobile numbers can also be integrated into the call queue
  • Calls can be answered, transferred or initiated by customers directly or via the call queue
  • Calls can be made in the MS Teams app or with the native phone function

Why Swisscom?

Exclusive

In Switzerland, Microsoft Teams Telephony Mobile is only available from Swisscom.

Powerful

Teams calls can be made using mobile phone numbers on the best network in Switzerland.

Straightforward

All numbers for Microsoft Teams can be managed easily in My Swisscom Business.

FAQs

Where are inbound calls displayed on the smartphone? In the MS Teams app or the standard phone app?

In the Teams Admin Center (Mobility Policy), you can set whether to display inbound calls in the MS Teams app (Teams app) or the phone app (native app). These settings can be defined globally for all employees or by the end user in the MS Teams app on the smartphone itself (user-controlled parameters).

Is it possible to use a mobile phone number and fixed network number simultaneously with an MS Teams account?

No, this is not currently possible. Only one phone number (either mobile or fixed network) can be used for each MS Teams account (user).

Is it possible for some of my employees to use mobile numbers for MS Teams Telephony and others to use fixed network numbers?

Yes, that is possible. Mobile or fixed network numbers can be assigned to users individually.

Where can I find instructions on how to set up MS Teams Telephony Mobile?

Do you have any more questions or need support?