The Swisscom switch offer enables you to enjoy the benefits of the Enterprise Mobile subscriptions at any time. If you change provider and keep your number (early porting), we will reimburse you for any switching costs up to 500.–. Once you have sent us the final bill, we will credit the amount to your Swisscom bill, spread over the next 12 months. The switch offer only applies if you take out an Enterprise Mobile subscription (Swiss, Europe, Europe Advanced, Intercontinental, Global) with a term of 24 months.

Switching costs are the costs incurred when you terminate a contract before the end of the minimum contract period (usually 12 months). In the case of early termination of contract, costs generally consist of the remaining subscription fees or device instalments (number of months until the end of the contract times subscription fee or device instalments). An administrative fee might be added depending on the provider.

Yes, the costs for device instalments are included in the reimbursement. A porting request or the termination of a subscription for a device paid in instalments automatically raises a final bill for the device paid in instalments.

You must pay the final bill as soon as it is received. For reimbursement, upload a full copy of the bill to this page or send a copy to:

Swisscom (Switzerland) Ltd
B2C-CUC-BM-OLB2C-CUC-BM-OL
P.O. Box
4601 Olten

Certain providers (e.g. UPC Sunrise) continue to send monthly bills until the end of the contract period instead of a final bill. If you do not have a final bill, please upload a monthly bill as well as the termination confirmation. This will enable Swisscom to calculate the amount of the refund, which will be credited to your Swisscom bill, spread over the next 12 months. Please pay the monthly bills of your previous provider until the end.

You will only benefit from the switching offer if you leave your contract with your current provider early. When porting, therefore, you should enter your desired date (possible online after 30 days at the earliest) and not “at the end of the contract term”.

Yes, the repayment will only be made if the following criteria are met:

• Porting request within the valid period
• Contract agreement of 24 months with anEnterprise Mobile (Swiss, Europe, Europe Advanced, Intercontinental, Global)
• No porting from M-Budget, Coop Mobile or Wingo
• Correct and due transfer of the full final bill to Swisscom (no later than 3 months after signing the contract)
  

The monthly credit usually starts with the next bill. If the final bill is submitted towards the end of the month, we cannot guarantee credit on the next bill. This first credit is then applied to the bill after that.
The first credit is applied pro rata based on the number of days from the date the Swisscom contract commences until the end of the month. The balance of the first credit will be credited to the invoice with the last repayment of the switch costs.