CSIRT - Rapid response to cyber incidents 

Immediate assistance for cyber and hacker attacks on your SME

Businesses are seeing a significant rise in professional cyber and hacker attacks.

SMEs are a popular target as their IT systems are often insufficiently protected. If you require assistance following a hacker attack, a professional response is vital as an ill-considered move may result in even further damage to the company. In order to make the right decisions under pressure and swiftly mitigate the damage to the company, you need experienced, well-trained professionals. Should you experience a cyber emergency, call us so that our team of cybersecurity experts can immediately analyse your situation and provide guidance.  

Your emergency task force

Even the most effective preventive measures cannot provide complete protection from cyber attacks. Should the worst happen, the first important step is to call Swisscom. We will analyse the incident in detail and identify the best course of action. You will receive our recommendations for effective emergency measures to mitigate the damage and isolate your systems.

Once the affected systems are isolated, you will fix the malware infection in accordance with our recommended course of action in order to restore normal operation. If required, we can also advise you on the next steps, such as reporting the incident to the authorities or pursuing a criminal prosecution.

How to proceed in an emergency

  • On suspicion or occurrence of a cyber attack, call us immediately (available 24/7).
  • Our team begins analysing the incident and affected IT systems as soon as possible.
  • You receive recommendations for effective emergency measures.

When is our immediate assistance the right solution?

Out of nowhere, your IT and the daily operations of your SME are paralysed. Your online shop is no longer available, and data cannot be accessed. The only accessible document is the instructions for where to pay the ransom to escape this horror scenario. Our experienced team of experts are there for your SME for precisely this type of cyber attack. The team analyses the situation as quickly as possible and provides you with a firm basis for making informed decisions and taking appropriate action.

Your benefits:

  • Our highly trained, highly experienced cybersecurity team is available 24/7.
  • Close collaboration between our cybersecurity experts and your IT partner or IT department.
  • You retain control over the next steps and associated costs at all times.

Swisscom’s support for SMEs in the event of a cyber attack

Your SME has been infected during a cyber attack, for example by ransomware. Operations come to a standstill and your data is no longer available. Your data will only be decrypted once a ransom demand has been paid.

As soon as a confirmed attack is reported by the customer, Swisscom’s cybersecurity experts analyse the attack vectors and contain the systems affected. We help you to remove malware and restore operations.

Why Swisscom?

Experience

Our cybersecurity experts successfully protect our own infrastructure and those of our customers.

Availability

Available around the clock throughout Switzerland – and not just for Swisscom customers.

From Switzerland

All CSIRT (Security Incident Response Team) services are from Switzerland.

FAQs: cyber attacks on SMEs 

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