“We don’t want to grapple with hardware.”
With SME IT Solution from Swisscom, software specialist veracom AG has access to a powerful managed IT infrastructure, but does not have to deal with hardware or cloud issues.
Integrated IT solution for veracom AG 3 Min
- Locations: Visp (VS) and Stettlen (BE)
- Vendor of business software ELO, Topal, blue office
- 11 employees
- Planning and setup of the entire IT infrastructure
- Monitoring and operation of the IT infrastructure
- Support by Swisscom and a local Swisscom partner
veracom uses the same software it installs for its customers, such as the legally compliant archiving solution ELO. As Managing Director Bernhard Rieder explains, the solution supports the digital and legally watertight management of all documents. For an SME like his, the effort and expense of installing and operating a secure, high-performance and reliable IT infrastructure and keeping it up to date would be too high. However, the infrastructure is essential for veracom’s customer support. In addition, the employees often work at customer sites and therefore require fast, secure access to business data when out and about. They might, for example, need to create a quotation or find a specific solution to an issue.
Job satisfaction for employees and customers
Bernhard Rieder sees his job as a privilege: “I enjoy coming to work every morning. I want our customers to experience this same feeling when using our software. That’s why we invest around 70 percent of our time in software customisation. Besides offering the specific functionality the customers require, the interface should also look good and be intuitive and fun to use.”
You don’t want any hardware issues when presenting to customers.
All-in-one solution for a smooth ride
For Bernhard Rieder, a smoothly functioning IT infrastructure plays a big part in his enjoyment at work. “Ideally, we want to forget about the complex hardware environment that supports us. We want to focus on our business and not grapple with hardware. I should feel like I’m driving on a modern motorway. I don’t need to know how it works, just that it is there to facilitate my journey.” The veracom employees use Microsoft 365, blue office, topal, ELO and Adobe tools every day. veracom sources its IT infrastructure from Swisscom. SME IT Solution is a secure, highly available all-in-one managed environment with modules for IT, network, Internet and telephony that can be combined as required.
More time to focus on the essentials
Bernhard Rieder is certain that it would be too costly and time consuming for veracom to operate its own IT infrastructure. It would also be extremely challenging to satisfy the complex hardware compliance requirements for digital archiving with ELO. “We advised Swisscom and its local partner of our specific needs and were won over by their proposed solution. Once we had made our decision, it all went very fast. Just one and a half months after the project start, we were using SME IT Solution. He couldn't be happier with the new integrated solution: “Everything runs like clockwork – it supports mobile working and working from home and allows us to work together smoothly. And we have more time to focus on the essentials. In the past, IT issues caused us a lot of extra work. Today, however, Swisscom resolves everything for us in next to no time, which increases our availability for our customers.”
Why choose Swisscom?
“We expect the same service from our IT infrastructure provider as our customers expect from us,” explains Bernhard Rieder. “We don’t want to experiment. We need an established solution with reliable support. With its references and efforts to date, Swisscom has proved that we made the right decision. We are delighted with the integrated IT solution from Swisscom and unreservedly recommend it to our customers.”
Job satisfaction is no empty phrase at veracom.