Data Insights Service & Consulting

Data Insights Service – understanding and using your data

Log and event data are a valuable commodity that generates added value for companies. But, getting the data where it needs to be at the right time and in the right format and interpreting it correctly is complex. Swisscom has the advice and individual solutions to support you.

From Data Insights Consulting to operation

Standardised IT-based processes and activities have one thing in common: they all rely on sound data. To be able to leverage the data, tools are used for systematic data collection, preparation for the recipient and visualisation in dashboards. Thresholds are also set for alerts and the data is made available to other systems via export.

Wouldn’t it be practical and time saving to use a system that handles all these tasks smoothly? Talk to us if you want a comprehensible overview of your data and a sound basis from which to mount an appropriate response. We will work with you to develop a use case that will take your business forward. And we’ll also equip you with the right technology, reliably operated by us.

What’s in it for you

  • Log Analytics Service: for analysing structured and unstructured data
  • Clear and understandable business insights in real time
  • Full cost control thanks to usage-based pricing model

Your benefits

  • Complete analytics platform including deployment, support and operation
  • Easy handling thanks to managed SaaS solution in the cloud
  • Dedicated use case with connection of all log and event data

When is it the right solution?

If you want to see added value from the analysis of your log data. By tracking the behaviour of business-critical applications, processes and IT components in real time, the system issues timely alerts that allow you to take action before issues or costs arise.

Our selected log analytics tools, Splunk and Elastic Stack, offer you a host of useful features, including a search function, machine learning and security, which help to reduce the time and costs associated with audits and optimise your services by analysing customer behaviour. Interested in outsourcing an existing log analytics solution? We’re happy to help in this case too. Let us migrate, operate and support your platform for you.

Why Swisscom?

  • Secure: your data is stored in certified Swiss data centres.
  • Independent: operation in the Swisscom Cloud or your own hybrid cloud environment.
  • Fit for the future: we use Kubernetes container management services.

The first step

The first step

Would you like to explore your options? We will be happy to advise you and prepare a no-obligation quotation.

Our products

Data Insights Service – ­Public Cloud

Swisscom operates the ‘Managed Splunk’ or ‘Managed Elastic’ versions of the Data Insights Service for you within your Microsoft Azure or AWS environment.

  • Access to the public cloud through Swisscom or 3rd party
  • Service delivery in a Kubernetes container cluster
  • Artificial intelligence, observability, machine learning and enterprise search can be selected according to customer requirements
  • Data indexing, monitoring and alerting, as well as visualisations/dashboarding of said use cases
  • Secure transfer of large data volumes using ‘log streaming’
  • Licence handling – take advantage of attractive conditions

Data Insights Service – Swisscom Cloud

Swisscom operates the ‘Managed Splunk’ or ‘Managed Elastic’ versions of the Data Insights Service for you within your Swisscom Enterprise Service Cloud.

  • Access the solution within the Swisscom cloud environment
  • 100% data storage in Switzerland
  • Service delivery in a Kubernetes container cluster
  • Artificial intelligence, observability, machine learning and enterprise search can be selected according to customer requirements 
  • Data indexing, monitoring and alerting, as well as visualisations/dashboarding of said use cases
  • Secure transfer of large data volumes using ‘log streaming’
  • Licence handling – take advantage of attractive conditions  

Our services

After defining your use cases, we connect the required data sources to the platform: your base is operational.

Contact to Lead Kampagne zu neuem Angebot wird ausgespielt Kund*in informiert sich auf der Webseite über das Angebot, registriert sich und gibt dabei die Zustimmung zur weiteren Nutzung der Kundendaten Lead to Opportunity Lead wird in eine Verkaufschance (Opportunity) umgewandelt Vertriebsmitarbeiter*in wird zugewiesen Kundeninteraktionen werden transparent getrackt Opportunity to Quote Kund*in erstellt selbständig einen Warenkorb auf der Website und fordert ein spezifisches Angebot an Vertriebsmitarbeiter*in erstellt ein Angebot und übermittelt es in das Kundenportal Quote to Order Kund*in evaluiert das Angebot, verhandelt und akzeptiert, Bestellung wird direkt im Webshop getätigt Kund*in gibt Feedback zur gesamten Einkaufserfahrung Order to Cash Bestellung wird vom Lager versandt, Kund*in sieht den Status in Echtzeit Kund*in beginnt, den Service zu nutzen Kund*in sieht Rechnung und tätigt die Zahlung Verkäufer*in sieht die Provisionsauszahlung, Umsatz wird gebucht, Bereichsleiter*in sieht das Ergebnis

Splunk and Elastic   

Watch the videos to learn more about how the Splunk and Elastic Stack log analytics tools work.

Our experts will be happy to answer your questions. Contact us.